Mendel Plumbing and Heating - 24/7 Service

Reviews, get directions and contact details for Mendel Plumbing and Heating - 24/7 Service

Address: 3N640 N 17th St, St. Charles, IL 60174, USA

Phone: (630) 377-3608

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State: IL

Zip Code: 60174

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Reviews

Dave was awesome!!!  It was a last minute sink drain problem right before my sisters were scheduled to arrive.  He was very knowledgeable, and patient with me (as I know nothing about plumbing) and explained what he saw and gave what I felt was great customer service with great recommendations.  He discussed several options with me and we went forward with the best value to meet my budget and repair needs.  He also took the time to look at some other concerns that I had in my house and supplied great, caring recommendations based on his experience.  Dave was also incredibly personal, from the minute that he arrived, until the second that he left after a job more than well done.  Dave was great!  Actually, everyone I have come into contact with at Mendel has been superb.  What a super group of talented, trustworthy people Mendel has...that do everything they can to provide nothing less than stellar service.

 8 years ago (17-10-2017)

As a result of the leak discussed in my last review, I had a hole in my living room ceiling.  It is a very attractive plaster ceiling and I was concerned that it be repaired with care.  Steve L. more than lived up to my hopes.  He came by right on time and within just over 2 hours, he had put in new drywall and three coats of plaster.  It looks great.  My brother-in-law couldn't even tell the repaired part from the original ceiling.  Also, Steve is a very pleasant guy. 

9/14/17:  A bulge in my living room ceiling alerted me to the fact that something in my upstairs bathroom was leaking.  Mike T. showed up the next day and traced it to the flange that connects the pipe running from my bath tub drain to the pipe that connects to the tub overflow.  Repairs were complicated by the fact that the ceiling needed to be opened up; the pipes are ancient (see previous review); the risk that loosening them would crack pipes "downstream;" the original piping was assembled in such close quarters that the replacement PVC probably wouldn't fit in the space available (which would require a "box" in the ceiling so as to provide additional space); and the ancient drum trap was shot.  Oh, and there was also a leak in the shower cartridge, and there was a risk that the house's ancient shut-off valve, once off, wouldn't come back on.  I feared a disaster.

Mike T. did a great job.  Working in very tight quarters, he replaced the drum trap and all of the piping "upstream" from it in a single day.  He was able to engineer the connections in such a way that a box wouldn't be needed, i.e., the new drywall for the ceiling could be flush with the rest of the ceiling, and he did it all without triggering any complications in adjacent piping or with the shut-off valve.  Plus, he's a really nice fellow.

Then, to top it off, when the shower line got clogged the next day, he came by and fixed it at no charge even though the cause was not his doing.  All in all, excellent service.  Dave Hicks

I had a steady drip of hot water in the ancient (1940), galvanized lead faucet for my basement utility sink (connected to equally ancient piping throughout my basement).  I also had a clogged drain.  Every joint was green and crumbly with age, and I was worried that any attempt at repair would create a much bigger and more expensive problem.  Jeff H. explained the options and risks very patently and thoroughly and came up with a conservative approach that solved both problems for a very reasonable $284.  He is also a pleasant fellow to be around.

 8 years ago (23-09-2017)

I can not say enough good things about this company - they really go above and beyond.

Mendel has an outstanding reputation in the Fox Valley area and are known for their work quality and professionalism. I've experienced it first hand.

When an accident occurred during the repair, they bent over backwards to not only make certain it was fixed, but they did extra things to make up for the inconvenience. They didn't stop until they were assured that I was completely satisfied.

It's hard to find quality people that give that level of service and stand behind their work to that degree. Bravo!  Will recommend to all and can't stop singing their praise.

 8 years ago (08-08-2017)

I had a leak occur on a Friday night. I called Mendel Plumbing and Mike T. Was out to examine the problem Saturday morning. The leak ws not an emergency, so I was able to schedule service the following Monday at 7am. Mike T. Arrived on time as planned; I was impressed. He fixed my problem in less time than I expected. The quality of his work is top notch. He left zero mess. I would highly recommend Mendel Plumbing and Mike. Five stars all the way. Very professional company.

 8 years ago (02-10-2017)

A job well done and they make it look easy. Even with difficult conditions to work in this team was outstanding. It isn't often that you see team work at this level and it it is very good for the outcome of the project.

 8 years ago (16-10-2017)

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