Mercer Street Veterinary Hospital

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About

A full service Veterinary hospital for dogs, cats and small mammals in Seattle's Uptown neighborhood. Also providing professional grooming service.

Story

Mercer Street Veterinary Hospital is a full service animal hospital and welcomes both emergency treatment cases as well as pet patients in need of routine medical, surgical, and dental care. Our veterinarians have years of experience treating serious conditions and offering regular pet wellness care. Beyond first rate pet care, we make our clinic comfortable, kid-friendly, and calm, so your pet can relax in the waiting room and look forward to meeting our Seattle veterinarian.

Mercer Street Veterinary Hospital also offers full service grooming to dogs and cats.

If you have any questions, call 206.285.0395 or email us and we'll promptly get back to you.

Address: 20 Mercer St A, Seattle, WA 98109, USA

Phone: (206) 285-0395

Website

moc.tevteertsrecrem@ofni

State: Washington

City: Seattle

Zip Code: 98109

Opening Hours

Monday: 8:00 AM – 7:00 PM
Tuesday: 8:00 AM – 7:00 PM
Wednesday: 8:00 AM – 7:00 PM
Thursday: 8:00 AM – 7:00 PM
Friday: 8:00 AM – 7:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: 9:00 AM – 5:00 PM

Update Info

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Reviews

This vet is great. I followed her from an Eastside location. Friendly staff was making my dogs first experience to a new location a breeze. All costs are presented up front. Check out their half off days for vaccinations. On site parking available.

 7 years ago (15-01-2018)

The staff is very professional and genuinely seem to care about my cats.  They have a lot of flexibility with their schedule and office is always clean.  
When i had to put down one of my 22 year old cat because her kidneys were failing, they gave me lots of options, were very compassionate, and sent me a condolences card.  Their sensitivity meant a lot to me.
My only minor criticism is I wish they were more clear about what services they are recommending for my cats, and what services are actually necessary.   I never feel pushed to buy things I don't need, but I also unsure what to say no to....I am not marking them down for this because that's probably as much my fault for not being more educated as it is their opportunity to help me.

 8 years ago (27-06-2017)

This is a very tough review to write as my best friend and I had a fantastic first experience at this hospital.  Back in April, the vet assistant, Bella, and the doctor that was in for the day performed an exam and invited us to schedule an appointment to get couple recommended vaccines updated following week as my dog has some diarrhea from recent food change and might be better to wait until he was back to 100%.  There was a feeling of being well-cared for and that there was real concern for the patients and customers.  I got busy and put it off for a couple months and called to set an appointment for the vaccinations.  I asked specifically cost and procedure when scheduling and was told that since we had our wellness exam (for free) on first visit, we would only need to pay for a tech visit and the vaccines.

Unfortunately the doctor in for the day (Smith) decided to classify the first visit as a "clinical exam" not a "wellness exam" and so we would require to pay for an exam as well as the shots, which to my previous understanding is completely unnecessary.  When expressing my frustrations with the doctor at the inconsistencies with what I was told previously by other doctor, vet assistant, and eventually receptionist when I scheduled, there was no effort to fully understand the issue or to rectify the situation.  There was no diving deep into the issue to follow up with other doctor or come to a fair solution.

Yes, the vaccines here on Tuesdays and Thursdays are half price, which is awesome, but the add-on bogus 'exam' based on the technicality of how the doctor interpreted a previous exam performed by a separate doctor raises the expense to the same as any other day, maybe more.

The glaring problem with this hospital is that the patient will see whichever doctor is in for the day without option to specify, and that doctor doesn't know the patient or know any patient history, and they very obviously don't review the history thoroughly in advanced of the appointment nor follow up with the other staff.  

Our second and very unfortunately last visit left me with a feeling of complete dread.  Doctor Smith even suggested that this was not the correct hospital for us, and she'd happily send our records wherever we wanted.  But I think she's wrong.  I think she made it the wrong hospital today.  Maybe she had a bad day?

For the record I believe the hospital is a good one, but made evident by my visits, unfortunately customer experience will vary day-to-day.  I recommend if you do decide to be cared for here, try to schedule and specify who you're seeing if whichever receptionist on the desk is willing to work with you.

*** to address the MSVH response that attempts to twist the story

To help clarify, we only asked for non-core kennel cough and Lyme vaccines. 

Was not my intention to claim another "free exam" at all.  It's more than reasonable to expect businesses to honor their word.  I did mention I was told would only require tech fee.  You did not and made no attempt to right the wrong.  I took a day off work to see you--that had already cost me.  

Please don't drag out this bad experience for longer via the internet.....

 8 years ago (15-07-2017)

This the best vet/team I have ever worked with. They are fantastic with people and out of this world with the babies (animals).

 8 years ago (18-08-2017)

I've brought my cat here three times now and they are always very friendly and helpful.  She was diagnosed with Stomatosis and had to have a tooth cleaning and extraction.  I was able to schedule this within the same week.  Today I brought her in for her appointment and they had her all fixed up and ready to be picked up by late afternoon.  She's happy as a clam and everyone was super helpful and kind.

 8 years ago (14-04-2017)

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