Mermaid Car Wash

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Address: 526 Grand Canyon Dr, Madison, WI 53719, USA

Phone: (608) 833-9274

Website

State: Wisconsin

Zip Code: 53719

Opening Hours

Monday: 8:00 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:00 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: 8:00 AM – 6:00 PM
Sunday: 9:00 AM – 5:00 PM

Update Info

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Reviews

My car looked great until I looked at the back near the license plate. There was a layer of dirt still on it next to the license plate about a square foot in size. How do you miss that? I've been there twice now coming out with a dirty car. I'm beginning to think this isn't a coincidence

 8 years ago (14-01-2018)

I come here whenever I need a car wash, as it’s the closest place to my house. They do an acceptable job on the basic drive-up packages and are generally quick. 

Today I had an appointment for one of their longer services, a 2-hour interior clean detail for $80+tax. I made this appointment 2 weeks ago. I dropped the car off at 8a. I had to wait in line with the drive-up cars which I find odd, they should have a lane for appointments. I left to do some shopping at surrounding stores since their ‘waiting area’ is 3 chairs in the lobby, and showed back up at 10a to pay and pick-up. 

It wasn’t ready so I sat down to wait. 15min later I went up to ask if my car were ready yet. The gal called out to the shop and they told her it would be another 15min. At that point a 2hr service was actually taking 2.5hrs, making me 30min late for the rest of my day. 3 stars. 

I knocked off another star when we climbed into the 2nd half hour after my car was due to be finished. If this service takes longer than 3hrs (originally scheduled for 2) I’ll knock it down to 1 star. 

I have very little give-a-damn that they were busy with drive-ups because they should have been staffed appropriately for my appointment plus their early morning rush - and when their manager saw that today was going to be sunny and clear they should’ve called more folks in to work, expecting to be slammed.

Edit to add: took off the last star because they didn’t properly wipe the interior and my wheel, shifter, and brake have made my hands greasy AND when I got out of the car at home, my butt was damp. If my service took 45 extra minutes and it’s 30-something degrees outside, my seat better be dry as a bone.

 8 years ago (16-12-2017)

Don't waste your time or money - really lousy car wash. They used to be good years ago, but now they just send your car through as fast as possible with no quality or thoroughness. Car was still dirty outside and inside.  And it's a new car,, so wasn't really that messy to begin with. I paid for extras that weren't done. They offer to send you through again, but the wait wasn't worth the trouble.

 8 years ago (22-11-2017)

Hesitantly took my new(er) vehicle to Mermaid.  I was nervous the wheel tracks/machine would damage my wheels.  Sure enough, wheels were scuffed when the wash was complete.  I spoke with the manager and of course, neither of us could prove when exactly the damage was done.  However I am very sensitive to the condition of the wheels from prior problems so I am confident they were not damaged when I entered Mermaid.

Needless to say no resolution was offered.  They are adamant it did not happen at Mermaid and I am adamant it did.  There was no damage to my wheels before entering the wash.  Their machine made contact with my wheels.  Now there is damage.  Seems pretty straightforward.

No follow-up yet from the company, even after filing a complaint with the BBB.  Doesn't seem like customer service is high on their priority list.

 8 years ago (01-11-2017)

Thanks for the great service. Don't let the line around the corner on warm winter days fool you, the staff is very proficient and quick.

 8 years ago (23-01-2018)

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