Metropolitan Veterinary Center

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Address: 5309 Campbells Run Rd, Pittsburgh, PA 15205, USA

Phone: (412) 788-6400

State: Pennsylvania

Zip Code: 15205

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Reviews

Med Vet was great to us today. My wife and I had to take our 15 year old cat Shadow to be put to sleep today, as he had been diagnosed with pancreatic cancer and was clearly going down hill. The staff at Med Vet were extremely professional and empathetic and helped us through a very difficult experience. We miss Shadow greatly but I will always appreciate how the vet and staff at Med Vet treated us.

 9 years ago (20-03-2016)

very positive environment & fast to get an appointment, but entirely too expensive .

 9 years ago (28-11-2016)

First off, I never write reviews. Nevertheless, I feel strongly about sharing this experience. I have a dog that was recently diagnosed with diabetes and we came home one night and he was what appeared to be in a  hypoglycemic state. We were not told nor instructed on how to monitor his glucose readings from our vet so we felt we should get him in to be checked out. He was very lethargic and shivering. Met vet was conveniently open on a Sunday, which our vet was not. That is why I give them at least 1 star... I told the Dr. that we have an 18 mo child and my wife is a stay at home mother, so I would need to see estimates on all of the steps they felt were necessary for treatment. To shorten the story, I was told he would need 72 hour IC treatment. If this was not followed, he would need to be put down. The price tag was $3200, $1600 down payment to even start. I started crying, called my wife and we decided to bring him home for one last night at home. I called off of work and got an appointment at our vet to have him euthanized. My wife and I were devastated, walking him around the yard for the last time, cuddling with him for the last time, etc. Our vet took one look at him and said, "well, it's up to you but the fact he's standing on his own makes me think it's at least worth trying to hydrate him intravenously. Which you could do for a few hundred bucks." With a lot of patience, educating, monitoring and phone calls; he was back to his normal self within less than 2 weeks. It just gave me the impression that they were geared towards making money rather than the health of our pet.

 11 years ago (28-12-2014)

I was faced with the tough decision of having to put my dog down. The ladies were absolutely amazing. They had me call when I arrived and came out and got my dog out of my car (she could not stand or walk) and took me in through the side door so I wouldn't have to go through the lobby. Everything was done in the room I was in. The vet looked at her first and assured me I was making the right decision. For $8 they gave me a stone with her paw print and name on it, and also gave me a doggy angel pin. A couple days later I received a card in the mail expressing their sympathy, and a couple days after that I received a call checking to see how I was doing. I cannot say enough about this place. I've never had to put a pet down before and they made the process as easy as it could've been. Thank you! 

 12 years ago (10-03-2014)

I highly recommend Dr. Michele Pietrzak and her staff. My experience occurred in April 2015. Met Vet West was not my usual vet, but my male cat, Bandit, was urinating outside of his box over the weekend. 

Scheduling an appointment:
Since I thought Bandit just had a routine UTI, I did not use emergency services and I went online to schedule an appointment, and I was called back within 20 minutes. The staff was very friendly on the phone and got me scheduled for the very next day.

First Appointment: 
The next day when I went for my appointment, everyone was very nice, and the establishment was very clean. We did not have to wait long to see the doctor.  Right off the bat, I was very impressed with Dr. Pietrzak’s bed side manner. She treated Bandit as if he were her own. My cat had some chronic health conditions, and Dr. Pietrzak had taken the time to contact our vet for medical records before we got there. She seemed to already know all about Bandit even though it was our first time there. She even went out of her way to find my cat’s special order medication locally, so that I didn’t have to drive an hour to pick it up. On the way to vet’s office, my cat urinated in his carrier, so he didn’t have any urine for a sample. No problem. They let Bandit stay until he could provide a sample. (No extra charge. My other vet would have charged a fee.)

Follow Up:
Bandit was acting a little out of the ordinary, so I called the vet as soon as they opened the next day. They were very polite and confirmed that Bandit’s culture showed signs of a UTI, and that he should start medication ASAP. Dr. Pietrzak took the time to speak to me herself regarding the medication and other signs to look for, because male cats have high risk of acute kidney disease which can stem very easily from a UTI. Unfortunately, I had to work and left Bandit alone that day. He had UTI’s before so I wasn’t overly concerned. I arrived home from work to find Bandit very ill. (Yes, I’m a big jerk for leaving him. I had no idea his health was about to spiral downward so quickly.) I called the vet and they said bring him right in. When I arrived at the vet, I did not have to wait despite a full waiting room. They immediately took Bandit back for an evaluation. Sadly, Bandit’s condition was fatal (He was suffering from Acute Kidney Disease as well as his other chronic health conditions. Acute kidney disease is fatal within 24 hours. Please take UTI’s in cats seriously!! I had no idea!!) Dr. Pietrzak and her staff were amazing during this difficult time. They showed amazing professionalism and compassion. Even days after, they called us to check up, mailed sympathy cards, and mailed materials regarding loss of pet and how to help surviving animals deal with grief. When it was time to pick up Bandit’s ashes, again they showed nothing but compassion and professionalism. 

Price:
The price was very reasonable and not very different from our current vet. We were not charged an emergency fee, because we were able to make an appointment. We weren’t charged at all for our follow up visit. We only had to pay for whatever options we picked for his remains.

Although, my visit with Met Vet was sad and tragic, I highly recommend this office, and I would return with future pets. Dr. Pietrzak and her staff were very knowledgeable, professional, and compassionate. My cat couldn’t have been in better hands during his last hours.  

 10 years ago (01-08-2015)

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Metropolitan Veterinary Center

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