Miami-Dade Water and Sewer Department

Reviews, get directions and contact details for Miami-Dade Water and Sewer Department

About

For account services, visit our website or call 305.665.7477 To report an emergency, call 305.274.9272 This page is monitored 8 a.m.- 5 p.m.,Mon.–Fri.

Story

The Miami-Dade Water and Sewer Department is committed to serving the needs of Miami-Dade County residents, businesses, and visitors by providing high-quality drinking water and wastewater disposal services while providing for future economic growth via progressive planning; implementing water conservation measures; safeguarding public health and the environment; and providing for continuous process improvements and cost efficiencies.

Every day, the Water & Sewer Department manages the flow and treatment of hundreds of millions of gallons of water. Learn about the work done to ensure the safety of your drinking water and much more.

Address: 3071 SW 38th Ave, Miami, FL 33146, USA

Phone: (305) 665-7477

Website

State: Florida

City: Miami

Zip Code: 33146

Opening Hours

Monday: 8:00 AM – 4:30 PM
Tuesday: 8:00 AM – 4:30 PM
Wednesday: 8:00 AM – 4:30 PM
Thursday: 8:00 AM – 4:30 PM
Friday: 8:00 AM – 4:30 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

Called the customer care line and spoke to Roxana and she was very pleasant, my issues were handled and I have nothing but nice things to say. I think if you are clear and precise with your request they are happy to accommodate you.

 7 years ago (04-05-2018)

First customer service rep last week - a charmer. The person I spoke with today "Pedro" one of the rudest customer service reps I have ever spoken to anywhere. Water bill this quarter both for myself and our neighbour - almost double with no changes in consumption, but according to the MDWSD, the reading correct and meter functioning. I don't think so!!!! But how do you fight "City Hall!" It's ridiculous and the same apparently not just in Dade County. The meters in Brevard giving no end of trouble. Neptune 10.  They need to investigate this further and not just brush it off because they know we will have to pay no matter what they say! Consumer bullying for sure.

 7 years ago (10-05-2018)

IF i could add a negative score i would, never seen such rude staff. They're always going to have a negative attitude towards you

 7 years ago (13-04-2018)

I  called the customer care line and spoke to Kevin and he was very pleasant, my issues were handled and I have nothing but nice things to say. I think if you are clear and precise with your request they are happy to accommodate you.

 8 years ago (10-01-2018)

Horrible customer service.  The people who i spoke with was very unhelpfull (they need mor training on their services ) i called at 7 pm for an emergency, they told me that soneone will be at the property the latest 12 pm anf noone showed up. I called again and they told me they canceled the ordet, for no reason and that i have to call next day.

 7 years ago (02-02-2018)

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