Midas

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Address: 7369 N Milwaukee Ave, Niles, IL 60714, USA

Phone: (847) 588-1800

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State: Illinois

Zip Code: 60714

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Reviews

I had a great experience at this location. Joe, the manager, took the time to explain necessary information for all the services that i was having performed including the rationale for the work and cost upfront. My car battery was dead and I forgot to leave the car running so it wouldn't restart. Joe and the guys in the shop had to physically move my car but there were no complaints to me, they just moved the car. They did what needed to be done. I found the entire operation to be well-run with high quality work. Definitely recommended.

 7 years ago (03-09-2017)

Been there for tire change. Did great job and afterworks. Especial thanks to Joe

 7 years ago (16-10-2017)

If you need any type of car service think twice before you go to this place. They are rip off place, UNPROFESSIONAL, unpleasant and dont care about customer satisfaction. I had very bad experience with them and wont go there again for sure. Wait time at Midas is ridiculous, 4 hours for tire service, take them off, clean them and reseal it. Just need it to make sure my tires dont loose air, had to wait 2.5 hrs (as they sad) to be done but it took them 4 hrs. 
I was in rush and did not check closely what they did, thought it was simple fix. When I got on the highway car was so noisy I thought something was gonna fall off. I check it and they did not put the tires back the way they were. I had newer tires on front and older on the back. Can you  believe it,   they did not bother to match them. Different brands, different treads, and when I got back today to complain they were mad at me because I was pissed and mad because I was wasting my time. Guy was surprised when I told them that tires not supposed to mismatch. SO UNPROFESSIONAL. 
On top of that, like everybody else they put paper cover over floor mats to protect it but no one cares about nasty dirt on the steering wheel from dirty mechanic hands. They complete the job and sit ind the car with dirty and oily hands and drives out without cleaning after all. When I showed it to them they just walked away on me. 
Unbelievably poor customer service and professionalism. 
DONT GO THERE and if you do make sure you have wet cleaning wipes, hand sanitizer and make sure all the wheel bolts are in. Good look!!!

      
      
      
 7 years ago (31-10-2017)

Worst mechanic service I have ever experienced in my life. Staff was very uneducated and not helpful at all. If you are looking to get even the smallest amount of work done, I would look for a different shop. Beware of this place.

 7 years ago (02-12-2017)

READ - all ratings before you proceed. This is was my mistake. I noticed something didn't seem ideal when we were LITERALLY the only car they had to work on. Now... I know why. the customer service is impersonal and cold, the service was outrageously lengthy for a simple brake replacement job. Literally, the longest I had to wait for service and THERE WAS NO LINE or any other vehicles in the car docks. Hour(S) - And I stressed the 'S' in hours to change 2 brake pads with 4 men in the shop, (2) of which served the front counter  with no customers coming or going and the (2) workers wandering around doing what seems to be anything, but giving our vehicle the attention to quickly and adequately do brake replacements - with autozone 3 or 4 buildings away... I shutter to think why they had to wait so long to have the pads brought in elsewhere. 

Finally... when we paid and left. One of the guys yelled to the top of his lungs, " Get Outta Here!!!" as if we couldn't here it. So disrespectful.

 8 years ago (09-05-2017)

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