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Middlesex Hospital Primary Care - Middletown

  1. Connecticut
  2. Middletown Doctor

Reviews, get directions and contact details for Middlesex Hospital Primary Care - Middletown

Address: 520 Saybrook Rd #210, Middletown, CT 06457, USA
Phone: (860) 344-1801
State: Connecticut
Zip Code: 06457


Opening Hours

Monday: 7:30 AM – 6:00 PM
Tuesday: 8:00 AM – 6:00 PM
Wednesday: 8:00 AM – 6:00 PM
Thursday: 8:30 AM – 6:00 PM
Friday: 8:00 AM – 6:00 PM
Saturday: Closed
Sunday: Closed

Update Info
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Reviews
Rude, unprofessional, uneducated about company policies We recently went to pick up our medical records to go elsewhere. The staff are rude and not helpful. Kelly, a receptionist, immediately dismissed me to a manager without attempting to assist me. Bonnie, a manager, state that it is company policy that they cannot reschedule appointments for new patients who miss their appointment. She states this is a Middlesex policy that is supposed to be communicated to all new patients. She then checked call notes and stated that the receptionist did educate us on this. I ALWAYS have a pen and paper when I set doctor appointments to ensure that I document the right time and any additional instructions they may provide me. The receptionist DID NOT educate me on the policy nor did they provide ANYTHING IN WRITING about the policy (ie. sending us a letter in the mail, directing us to visit a website link with the policy, etc). Bonnie even directed me to the New Patient Package available on the website but it still DOES NOT STATE this company policy. So they just turned away patient because their receptionist "claimed" she did something she obviously didn't.
8 years ago (26-07-2017)
My husband had a headache stemming from his neck, had an appointment with Dr. Osnaka, waited an hour in the room, she didn't come in until after I complained, she did a minimal examination then prescribed a steroid and muscle relaxer, did not send him for imaging as we requested. The prescription was not sent to our pharmacy thay day, the next day I called numerous times requesting it be sent, got the yes treatment with no results, finally the next morning I called and spoke to the manager, the prescription was sent immediately. My husband lay in bed for days suffering with this headache. If a "doctor" isn't competent enough to send a prescription to a pharmacy, maybe she isn't competent enough to be a doctor. Absolutely unethical, lazy, uncaring, mismanaged office... terrible experience!
8 years ago (16-11-2017)
The care at this facility has gone down in quality, in the last two years. I have had to repeat requests, they blame the pharmacy and the pharmacy blamed them, and a male physician was very rude and unsupportive when I wanted to talk about getting off my status, in favor of controlling my diabetes with nutrition and exercise. Stereotypical doctor who prefers to keep pumping dope into patients instead.
7 years ago (23-01-2018)
I've gone to the Middletown location for about 3-4 years now and I've never had a great experience. The only reason I stayed was for one dr. who left recently. I just had to go in for a vertigo issue and the Dr I had was nasty and made me feel like she was searching for a problem. The only person I felt that was decently nice was the nurse. Most of the doctors are foreign now and not that I have any issue with that but they are very pushy and rude. The receptionists could use a dose of happiness and pleasant vibes because every time I've gone in they're monotoned and rude. I will be switching locations.
8 years ago (12-05-2017)
Two stars were only earned for the convenience factor as MHS has a very effective networking system in place so that if you attend a walk-in or emergency room, everyone stays in the loop. They were also very thorough to follow up after visits outside the primary office, etc. The following information is based on being a patient at this office for over 2 years - not from one single experience. The billing department of this establishment is exceptionally rude and not helpful in the least. During my time here I saw two different doctors. One of whom became increasingly more difficult to see after her office days went down to 2 a week. I was almost denied a prescription refill due to an exam that had been postponed about 4 times do to HER schedule changes. She was judgmental and did not make me feel very "cared for". When I finally gave up trying to see her, I saw another doctor who I thought for sure would be better - but nope, she was worse. Even MORE judgmental and extremely condescending in her tone. My husband also saw the same doctor and had very similar opinions of her. This is definitely the kind of office where you feel more like a dollar sign than a person. They have very little concern for your wellbeing - they only want your money.
8 years ago (05-05-2017)
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