MINI of Pensacola

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Address: 186A W Airport Blvd, Pensacola, FL 32505, USA

Phone: (850) 477-1855

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State: Florida

Zip Code: 32505

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Reviews

If there were more stars to give they would have them all. Huge thanks to Ben Brooks for the memorable test drive. He knows his product. I had always wanted a MINI since I first saw the Cooper. But after test driving the MINI Countryman with Ben Brooks educating, describing and demonstrating everything about the car, I have fallen in love with and have set a goal to one day own the MINI Countryman. When I do, Ben Brooks will be getting the commission. Thank you for your service and excellent experience!

 8 years ago (07-11-2017)

Zero pressure to buy. It's the best dealership I have ever been to. I'm in the process of buying my second car there. I own a 2015 Mini Cooper and I'm bringing home an 2005 Mini Cooper S convertible in a few days. They have complimentary sodas, water and pastries. I don't mind driving to Pensacola for oil changes as it's really nice in the waiting area.

 8 years ago (23-10-2017)

I love my new mini.  Great experience.  I forgot the bag that contained my belongs from my trade in.  How about Ben...he delivered them to my home.  That's SERVICE.

 8 years ago (09-11-2017)

Bought a Mini Cooper S from Mini of Pensacola on Saturday. I have purchased many new and used cars over the past 40 years. I can honestly say that this was the most pleasant car-buying experience I have ever had!  Ben Brooks was extremely professional, knowledgeable and courteous throughout the process. Purchase price of the vehicle was fair to both parties...I highly recommend this dealership to anyone looking for a pain-free car-buying experience.

 8 years ago (17-08-2017)

If you want terrible service and to overpay for it, these guys know exactly how to do that for you and they won't even apologize for it. Literally the worst service staff you could possibly find. From start to finish it was a terrible service experience. I got there at 12:50 for my 1 o'clock appointment and didn't leave the dealership until 4pm and when I did leave the car was shaking and was in worse condition than when I initially brought it in. Between the length of the service and having to return to get a spark plug replaced (a spark plug they supposedly replaced in the first place), we hadn't left the dealership until 5. That is not a comfortable feeling when it comes to trusting someone with your vehicle for a routine service. To make things worse, their level of customer experience or knowledge is seriously concerning for a group of people who get paid to schedule and deal with people. I was told the service would take 1 to 1.5 hours and 2 hours max to include the wash and I was there for 4 hours total. This is with an appointment, not a walk in. I finally got the car back at 4pm, paid my overpriced bill and left. I had to return immediately because the spark plugs that they replaced were causing a misfire and thus making the entire car shake. When I returned to the service department, there was no apology whatsoever about their mistake. None. That is customer service 101, whether it was your personal wrong doing or not, you still apologize for the mistake and then deal with the person who's fault it was on your own time. Michael Frazier blamed it on a faulty part from the factory and left it at that and told me it would be a "while longer" when I asked how long it would take to fix a mistake they made. Before we started the service, I asked for a price estimate on the service and was told by Michael Fraizer that the techs will give him the invoice and that he would go over it with me when they were done. They billed me for two and a half hours which is $110 more than what I was expecting to pay for their labor rate. I brought all of this up to Cathy Haley, the service manager, and of course she was no help. I don't know why I was expecting much more from her when she obviously manages the two that don't know how to treat customers to begin with. I've been a mini of pensacola customer for 2 years now and never had an issue and for whatever reason, this time I experienced poor customer service, an overpriced bill, and far from expected quality of service. This whole thing could have been avoided with proper customer service and better mechanics. I've dealt with people's mistakes before and had it worked out immediately and I felt like this service department doesn't deal with anything well. I've got 2 minis that I will now take anywhere but this place. Before this situation, I would have recommended this place to anyone and now I would say you're better off doing it yourself than to trust this service department with it. I'd gladly pay double what these guys overcharge elsewhere for the piece of mind of quality routine service and customer service because I'd never go back to this place.

I still can't believe they had the car in the shop for that long and didn't notice a bad spark plug they installed when their only job is to work on Minis and this is a Mini. Also don't bother calling this place because no one answers a phone nor returns calls.

 8 years ago (11-09-2017)

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