Moore Air, LLC

Reviews, get directions and contact details for Moore Air, LLC

About

A/C And Heating Repair And installation In Belton, Temple, Killeen and surrounding areas

Address: 5801 Sparta Rd, Belton, TX 76513, USA

Phone: (254) 939-8100

Website

State: Texas

Zip Code: 76513

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Reviews

Technicians were outstanding. They replaced the entire unit which was estimated to take 2 days in just 1. They didn't stop because they wanted to make sure we had heat that day. I highly recommend them to anyone who wants loyal technicians who care!

 9 years ago (10-11-2017)

This review is for the owner of Moore air, your company has an issue. 
Here is the rundown. Our A/C goes out Thursday afternoon. We contact our leasing company and they let me know Moore Air is on the job. I call the company and I was told someone would be out at 2pm to look at the problem and I would receive a phone call before they arrive. 2:45ish rolls around and I call and was told they are running behind, which is no issue, I understand they have other calls and sometimes things have to be adjusted. Around 3:45 I receive a call saying the service technicians are on there way, which is awesome its about 85 degrees in our house. The guys come out and were very polite and knowledgeable. They let us know the motor is blown and they are submitting a warranty claim, and if the warrant claim is approved quick enough they can get the part and get us some cold air in the house. They leave around 4:15pm to go take care of another call. That was the last time Moore air contacted us. We were never guaranteed our A/C would be fixed on Friday, we are NOT upset about that. What was troubling to us is that no one contacted us to let us know that they would not be back out to replace the motor on Friday. We waited at our home for 3 hours after the technicians had left hoping we would receive a call or the technicians would be back. I attempted to contact the company after 5pm to get an update and no one could be reached. So my wife leaves a review on this page Friday night and gives them 2 stars based communication and also hoping someone would reach and give us an update. We never received that update over the weekend. I called Moore Air around 10am this morning to get an update and was told they were not going to be coming back out because of the Facebook review that was left by my wife. The lady I spoke with informed me that they were hurt by the review and asked me "How would you feel if you had a company and got a review like that." She was never rude while I spoke with her, and neither was I. She did tell me that she forgot to forward the office phone to the after hours line and that if she did forward the calls we would have been updated on Friday. My wife deleted the review and we were able to get past that, and I was told someone would be out this afternoon to take care of the issue. I thought everything was resolved and we were back on track. Not even close to being to the case. I get a text from my leasing agency and they tell me the owner of Moore Air decided not to take our business because of the review that had since been deleted. That review was not rude or vulgar. You seem to have a bigger concern with the Facebook reviews your company receives, instead of providing the services you offer. The service technicians you have are wonderful and very polite. The company communication with updating a customer is just awful. Reviews are meant to be constructive feedback to help a company grow. If you continuously receive 2 stars for communication, you possible have a communication issue. TAKE YOUR CONSTRUCTIVE FEEDBACK AND LEARN. I am glad to know you will not be making any more money from the warranty company for our home. To the owner, the reviews aren't there to make you A/C prom king or queen, they are meant to make you better. I would also like to speak to you about this issue, unless this review is too upsetting for you. Terry has my phone number.

 9 years ago (21-08-2017)

Go with this company if you like to be talked to like a dog and belittled by the owner, Keith. They came out and unhooked my current unit before opening the new unit and realizing it was the wrong size. Then they had the nerve to accuse me (the customer) of telling them the seer rating needed in replacement of my old unit when their technician is the one that looked at the side and took a "guess" and told me what he thought it was. Aren't y'all supposed to be the a/c professionals? Just because you are mad at the home warranty company for ordering the wrong unit and you are "losing money" as you stated does not give you the right to take it out on the homeowner. What kind of business is that, and how do you ever expect people to return for services or provide good referrals when they are treated so poorly. I also found it so professional the way you lost your temper with me and hung up the phone like a child and told me you are refusing to come do the work and that you hope the next company can make me happy. Trust me, not dealing with you and your aggressive, unprofessional behavior makes me happy enough. So hopefully anyone considering using your company will read my review and proceed with caution. Maybe when it starts hitting you in the pocket you will realize that treating customers with respect is what really matters at the end of the day. Have a great day Keith!

 9 years ago (20-03-2017)

Moore Air is the absolute best in the heating/cooling business in the Belton/Temple area. Their technician Jeremy (not me) is the most knowledgeable HVAC technician I have ever met. This company has fixed three different issues for me at my home in Belton. Two of those times I was able to directly compare their work to other HVAC companies. The one time, my heater was blowing out cold air. I had just bought my home so it was still under a home warranty. The home warranty company called out two different companies to fix the problem and each one failed to even correctly diagnose it. I ultimately got sick of spending the winter without heat and called up Moore. Jeremy diagnosed a broken sensor and fixed the issue immediately. Most recently, Moore Air saved me thousands of dollars. I no longer live in Texas and rent my house in Belton out. I got an email from my management company  saying that the AC was out for the 4th time in as many months and that Quality Air Services of Belton was saying I needed a completely new AC system for $4000. I was overseas at the time and called up Moore, who took my call at 7pm local time. They sent Jeremy out, who diagnosed the issue as a faulty valve that needed replaced. This fix cost me a few hundred bucks. When I sent that diagnosis to my management company, they confronted Cory Rance and Quality Air Services, who then backtracked and claimed that their previous diagnosis of a new system was "a miscommunication." Jeremy and Moore Air saved me thousands of dollars and always finds the problem the first time.

Moore Air is the best in the  business. I would take them over the competition every time. I can't speak to Daniel Lawson's experience, but in mine, Moore Air is the best

 9 years ago (22-06-2017)

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