Morin's Auto Center

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Story

Mike Morin's Auto Center is your local choice for all of your automotive service & repair issues. Where every customer is treated like family. We are a family based business where we pride ourselves in being honest with our clients. Voted "Best of the Best" 13 years running.

Impressum

[email protected]

Address: 1122 Center St, Auburn, ME 04210, USA

Phone: (207) 753-0433

Website

moc.liamtoh@05niromm

State: Maine

Zip Code: 04210

Opening Hours

Monday: 7:00 AM – 5:00 PM
Tuesday: 7:00 AM – 5:00 PM
Wednesday: 7:00 AM – 5:00 PM
Thursday: 7:00 AM – 5:00 PM
Friday: 7:00 AM – 12:00 PM
Saturday: Closed
Sunday: Closed

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Reviews

Excellent service and super friendly staff. They took time to fully explain what was wrong with my vehicle without ever coming off as greedy/sketchy. Will definitely go to them as long as I live in the area!

 7 years ago (15-01-2018)

I would give this place zero stars if I could.  Also, it appears that many of the 5 star ratings for this business are from people who DON'T describe their experiences in any detail and say very similar things along the lines of, "so reliable and honest/I never take my car anywhere else" without stating real facts about supposed work done.  Note how on their facebook page, everyone that gives this place a 1 star goes into detail about their visit and specific work done/pricing.

I took my vehicle in this weekend to have a tie rod replaced and a state vehicle inspection.  I was originally quoted $220-$230 for the tie rod replacement and $12.50 for the inspection (both of these things are standard price so I was initially happy to bring my vehicle here).  Over an hour after leaving my car, I receive a call from Mike claiming that my vehicle is leaking fuel and the smell of gasoline is very strong.  They also tell me my rear break lines are gone and my rear break rotors are rusted.  I am then told that the fuel lines would need to be made by hand due to the age of my vehicle and that the total cost to repair both the fuel lines and the rear brake lines/rotors would be $1800.

I call autozone and am told all the parts needed for these two repairs (fuel lines, brake hoses/brake lines, and 2 rear brake rotors) together cost less than $105.00.  So, obviously $1800 and is a ridiculous quote, there's no way repairing those two things is worth $1700 in labor.  I call Morin's back and tell them to just do the original work I brought the vehicle in for (the tie rod) and they say okay.  I then get a call ANOTHER hour later and am told by a rapidly speaking employee (who doesn't give me a chance to say anything) that they can't replace my tie rod because they would need to use a blow torch and the smell of leaking fuel is 'so strong' that they don't think it would be safe to do.  I end up picking up my vehicle 3+ hours after dropping it off to have had absolutely nothing done AND my sticker has been half scraped off by these people.

Upon checking out (as I only had to pay for the inspection) the woman at the desk reiterates how bad my car smelled of fuel and what rough shape it's in, telling me that she "doesn't think it's safe to drive".  Yet, the ENTIRE time she speaks to me, she has her eyes COMPLETELY closed.  She literally does not make eye contact with me the entire time she's rambling on about the poor condition of my vehicle.  Which, is extremely weird and strikes me as suspicious/dishonest behavior.

So, within an hour after leaving Morin's, I took my car to VIP (a corporate regulated company mind you) for a second opinion.  VIP's mechanics COULDN'T FIND ANY TRACE of a fuel leak.  They DID find that someone had spliced and inserted a hose on a portion of my fuel line, HOWEVER, they said the fix was holding up and saw ABSOLUTELY NO evidence of leaking, THEY COULDN'T EVEN SMELL ANY FUEL.  One of the VIP mechanics outright told me Morin's was lying to me about the leak and was surely trying to take advantage of me/frighten me by refusing to replace my tie rod.  VIP quoted me $420 to replace the hose with a standard fuel line and $365 to fix both my rear brakes, for a total of $785.  A far cry from Mike Morin's $1800.  

These people are deceiving and will surely quote you something above and beyond what they initially tell you AFTER they get your car into their garage.  Steer clear of this place and if you don't heed my advice and DO still decide to use them, ask for a quote BEFORE bringing your vehicle in.  And should they call and give you some bs price after your car is with them, tell them to forget it, get another opinion and save yourself some misery.

 8 years ago (07-10-2017)

We have been with Mike for many years and have come to rely on his expertise and excellent customer service.

 8 years ago (03-06-2017)

Excellent customer service. They know their stuff and they're fair and honest. They never try to replace or repair things that you don't need.

 9 years ago (15-01-2017)

A great mechanic shop! Mike & Wendy help me keep myself & my family in a safe car, while understanding that we're on a budget and don't need the most expensive parts. Always honest and forthright with us. Our kids like the donut holes and coffee (hot chocolate for them) in the waiting room. :}

 9 years ago (17-04-2016)

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