Pet Valu

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Address: 3735 Palomar Centre Dr #130, Lexington, KY 40513, USA

Phone: (859) 368-7158

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State: Kentucky

Zip Code: 40513

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Reviews

We walked in this store this morning while waiting for our table and Wild Eggs. My son has been begging for a cat forever and we have just decided recently that we would let him get one. He saw an older kitty from the window and wanted to go in and hold it. When we walked in,   I asked the girl that was standing there if he could hold the cat. Mind you, this is a 7year old cat...probably not the kind of cat a lot of people would even consider adopting. She was clearly irritated I even asked. She says," Are you serious about adopting? If not, you aren't allowed to hold her." I told her yes I am absolutely serious about adopting but that we would NOT consider adopting from a place that acts this way to potential customers. Clearly they care nothing about customer service or finding good homes for these animals. Wish I had gotten this girls name because she was so rude. She said it is "company policy" to not allow people to hold pets if they aren't ready to adopt. Not sure how anyone would know which cat they would want to adopt without at minimum holding the cat first. Pet Valu- you need to step up your customer service training for your employees and teach them how to talk to people and be respectful rather than rude.

 9 years ago (18-06-2017)

Great place! Friendly people and they always are helpful and nice!

 9 years ago (13-08-2017)

Very good customer service, quick to tell the pros and cons of products, from their own pets' experience

 9 years ago (04-04-2017)

Fantastic pet store. They only carry the best stuff! Tons and tons of high quality cat food and litter. I don't have a dog but I can assume all the dog products are just as good as the cat ones! 

 10 years ago (03-07-2016)

A bit pricey compared to Incredipet in Lexington.  Nice assortment of products.

 10 years ago (04-01-2017)

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