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Mr. Cooper

  1. Texas
  2. Coppell Finance

Reviews, get directions and contact details for Mr. Cooper

Address: 8950 Cypress Waters Blvd, Coppell, TX 75019, USA
Phone: (888) 480-2432
State: Texas
Zip Code: 75019


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Reviews
HORRIBLE!!! I DO NOT recommend Mr. Cooper. My home got 52" of flood water compliments of Hurricane Harvey. I've been working at the house EVERY SINGLE DAY since then. My insurance company issued an advance check to help me start repairs. A Mr. Cooper rep instructed me to send them the check and said that it would be endorsed and sent back to me via overnight mail. I called over a week after they received the check and was told that my case was with an executive committee because it’s over $20,000 (it’s $25,000). Now they want receipts proving I've spent the advance before they'll release funds to me. It's an ADVANCE CHECK. I shouldn't have to prove I've spent the funds. I’ve been paying this mortgage and insurance for over SIX YEARS. Do they really think I’m going to skip town with a measly $25,000? My neighbors with other mortgage companies all have the funds from their advances. Meanwhile, I'm living in my gutted home without walls, floors, appliances, etc while the awesome Mr. Cooper sits on my check. They do not care about their customers and either they lie or have untrained representatives answering customer calls.
8 years ago (10-10-2017)
To Whom it May Concern; Your company allocated my escrow to my ex husband despite the fact that I have sent you several legal documents from NM courts including a Quitclaim deed and final divorce decree awarding the property and everything associated with the property to myself. I sent the documents several times the last being on 6/6/17. Only to finally reach someone by phone yesterday who stated the escrow was paid out on 4/13 and cashed in the Midwest on 4/26/17. I closed my loan with you on 3/31/17. I sent the Quitclaim deed prior to that date twice. I made several requests to take his name off the account as far as allowing him to make address changes etc for over a year while the property was in dispute. I had every intention of re-financing with your company originally. This has been a long process with you. Communication from your employees is minimal at best. So I started looking into different solutions. I've been jumping through "your hoops" for over a year and you still violated the NM court order by releasing the funds and mailing them to him. Telling me it's my problem now and that you're a Texas based company over the phone in an attempt to dismiss the NM Court Order does not excuse your actions. I have kept very detailed record of all communications with you. The fact is; I had to send and re-send legal documents which you blatantly ignored. You are just as guilty as my ex husband for violating the Court's Order. Just because his name was on the original loan does not mean he was the person paying the loan. I paid you. From my bank account which I sent you proof of at your request. I paid every month on time for almost 10 years. That escrow money was misappropriated by your company. Telling me you're not writing another check to fix your error is just wrong! I have every intention of being heard. I will continue to contact your company until you fix your error and make it right. Theresa Boone
8 years ago (22-06-2017)
Do NOT use this mortgage company. My mortgage was transferred here in September of 2016. First, I received a sales call about refinancing. Apparently I clicked on something in an email that triggered their call. The salesman was extremely rude to me and wound up hanging up on me. Then in February I was told that I missed my September payment and they were calling to collect. I have never missed a payment. I sent them my bank records showing that I made it. They 'researched' it, and came back to tell me that they were correct. I looked through the transaction history at what they 'researched' to see that they applied February's payment incorrectly (as a principal only payment). I called them to point this out to them to get them to fix their error. They agreed that it was their error, and they would fix it. This was after about 4 hours total on the phone, a lot of stress, and a lot of missed sleep. I just received a call today, April 11, that I was behind again because I only made a partial payment. I looked at my bank records, and I show that I made a full payment. So, here we go again... Now I will be spending more time on the phone, missing more work and sleep, talking to their condescending 'research' department. STAY AWAY from them. Worst company I have EVER dealt with! I am considering paying to refinance just to get away from them, because I am sure they will mes up my account again.
8 years ago (11-04-2017)
Jerks bought and sold my loan. I hate you. If you sell a loan you should have to pay mortgagee some amount like $100 for the pain in switching.
8 years ago (24-11-2017)
My mortgage was transferred to Mr Cooper. I went to set up an online account, got halfway through, and had issues. I called, waited on hold for a while, then finally got a person who told me the system was down due to a storm. REALLY? Your system bounces up and down whenever it rains?! Based on the other reviews I'm reading I sure hope I never have any issues with my home/loan. NOT impressed.
8 years ago (08-11-2017)
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