Mr Rooter Plumbing

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Address: 7138 English Muffin Way, Frederick, MD 21704, USA

Phone: (240) 435-2304

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State: Maryland

Zip Code: 21704

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Reviews

As the owner of Frederick Inn Bed & Breakfast, we have many bathrooms and fixtures.  We cannot afford to be without water or sewer.   Mr. Rooter always provides us with prompt service.

 7 years ago (16-10-2017)

From the call to make an appointment to the service I received excellent customer service.  Daryl and Ralph were the technicians and they explained everything to me, were respectful and professional.  HIGHLY RECOMMEND!

 8 years ago (26-05-2017)

Very unprofessional and not nearly what is advertised.

Called at 7pm on friday due to 2 backed up toilets on main floor, and leak in pipes in basement.  Daryl tells me the first available appt is 8am tommorrow (on Saturday).  Not very happy to leave with leaking pipes for 12+ hrs, but agreed as could not get anyone else at that point.

The next morning 7:45am, Ralph calls and tells me he is on his way and will be there in 20-30 mins.  He adds, "Oh, Daryl said he forgot to tell you , but there is a $125 service fee for coming out on the weekends (on top of any fee to fix what is wrong)."

I told him I was not very happy at all to be given that information 15 mins before the appt window, but as had already been 12 hrs and wife was not very happy the toilet was off, so I told him to come out and I would call MrRooter to voice a complaint and try to work out with them.

I called MrRooter and left a complaint. Daryl calls me back. At no point did he apologize, just went on offensive. He admitted and said, "Look I know I didn't tell you about the $125 last night, but I was extremely busy and there was a storm and I had bad cell coverage, I had Ralph call you first thing this morning to tell you"

I asked him about MrRooter claim of 24/7 service and why 8am was the first available slot, had they really been working at 10pm,11pm, 3am,etc in the morning?  He replied somewhat angrily, "look I have one technician and he'd been working 10 hrs and he was done for the night at 9pm. I'm not asking my guys to not go home to their family after they've been working hard!"

I asked, If he has one guy, how is he a 24/7 service? He replied that I was getting serviced withing 12hrs of the initial call ... that is 24 hr service.  That is NOT the definition of 24 hr service.

He got more angry and accused me of berating his technicians (I did NO such thing, I voiced that I was unhappy, but clearly told him I realized was out of his control and would  try to resolve with MrRooter ... which is apparently Daryl).  At that point I was angry and did use profanity, to give him an accurate picture of what "berating" is , but I feel his antagonistic attitude towards me 100% called for it.  At that point he replied, "well I think we are done!" , I agreed and told him not to have technician come out.

I called Jiffy Plumbing at 8:10am , and they said would have someone out before noon.  No weekend/extra charge.  They also said they would evaluate and determine problem and give estimate , all free of charge (even on weekend).

 8 years ago (15-07-2017)

Just wanted to say Daryl and Ralph the whole crew are great came to my home and got the job done that I needed very professional about there work very respectful wore booties that way they didn't track anything into my home very well priced explained everything in a nice manner to me I would recommend these guys to anyone

 8 years ago (25-01-2017)

I did not have an emergency, but was provided a next morning (0800 - 1200) promise of arrival.
Daryl called prior to arriving (0845) to inform me he was 15 minutes away, and arrived on time (a big plus for me) at 0900.  My problem was addressed quickly and repaired professionally.  The service was neither cheap, nor overly expensive.  I expect a professional plumber to be paid for their service.
I was comfortable with the explanation and the work done.  I expect no issue with the repair, but was assured of quick service were something to go wrong.

No negatives to mention.

 11 years ago (08-10-2014)

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