Nashville Pet Emergency Clinic at Murfreesboro

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Address: 2223 NW Broad St, Murfreesboro, TN 37129, USA

Phone: (615) 890-1259

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State: Tennessee

Zip Code: 37129

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Reviews

Total nightmare. If your pet is in life threatening, critical condition do NOT go to this place.  I could echo many of the other negative posts on here but instead I will first share my 9 year old's perception after leaving this place before I had said one word about how I was feeling..."They seem to care more about money than taking care of her."  That says it all.  
Worst part was I asked the Vet for updates throughout the night so I could make the decision when/if to let our baby go without more and unnecessary suffering yet the ONLY call I got from her was at 2am.  I didn't get another call until 8am when the NEXT Vet came on shift, only to hear our girl was in even worse condition!!!  Her Vet left her shift without ever calling me back with another update nor a final update before leaving!  We rushed over and from her appearance she had been suffering horribly for hours!!!  I made it VERY clear to all the staff before leaving earlier that I did NOT want her suffering and would opt to euthanize her if it was obviously needed but NO ONE called me to update me for 6 hours. I see their responses to other complaints professing utmost care and compassion.  Lies.  Not from our experience and clearly not MANY others before us.  Heartache and $1300 later for pushy tactics,  BS and neglect.  Like I said, a 9 year old's  perception says it all.

 9 years ago (11-10-2017)

Worst vet I've ever been to. Like older post, if the choice was between making money and using a skill to save your animals life, it would be making sure the money is in the bank before these crooks help your animal survive. My puppy was dying down to just labor breathing when I arrived. I handed my dog to these people trusting them to do what I'd expect a doctor to do and go to work. Instead, the vet tech held my dying dog and gave me paper work to provide payment information. I filled it out and then they came back and asked me to fill out the puppies health information which included whether or not I wanted them to continue cpr if he began crashing (you'd think time would be of the essence). Being humane, I told them to do what was needed to save his life. Turned out he was infected with parvovirus. Within an hour, my dog passed away with having cpr performed to stabilize him 4 times. Let the record show, these people spent 25 minutes trying to get me to sign a piece of paper authorizing $2900 to save his life; including an transfusion of plasma if it was necessary. Let the record also show, I had not professional consultation from the vet who seemed to continue to send in a vet tech urging me to pay with little information besides that my dog was crashing. I walked out of the clinic with a paw print of my dog and $1000 less and filled with anger that a place like this existed. It's a disgrace that a place like this exists. Advise I can give is please don't trust these people. They're ungenuine. God help your animal and your dignity if it has no where else to turn.

 9 years ago (22-08-2017)

If you love your pet, just dont, do your best to take them to a vet you trust, the only thing I know, is they were getting paid, money was first priority. My dog was put to sleep, because that's what I felt pressured to do, I'll never go there again.

 9 years ago (03-07-2017)

I don't understand the negative comments I saw posted. I had to take my cat in on a weekend evening and they were absolutely wonderful. Everyone was kind, caring, concerned, informative and attentive. We were seen immediately and diagnosis / treatment began as quickly as possible. Yes, of course they expected payment, any vet will, whether emergency or regular vet. I can't thank Drs. Kitchens and Batey and their staff enough for all they did, my sweet kitty is on the mend!

 10 years ago (07-03-2017)

Please take your pet to any other emergency vet. This place is hell for pets. Too upset to go into detail, but my vet was upset about his 1 day of care there on labor day. Sickening.

 9 years ago (05-09-2017)

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