NCHC Norwalk Community Health Center

Just to get labs done, it takes a whole hour for the lab nurse to take her break one day. That’s understandable but the next day, I come back in because I couldn’t get my labs done due to some issue with the order before, she takes an hour and 15 mins to get back in and another 20 minutes to prepare. So it was overall 1 hr and 35 minutes I had to wait to see her. Mind you the first time I came, her hour break took 20 minutes for her to get adjusted and prepare without letting her patients know about that 20 minutes. She never said that when she came back in. I have other appointments in the day. Plus this lab nurse had other patients to see who also waited patiently with me but were definitely unhappy. Also she couldn’t even have her name tag printer working so she had to hand write everything for each vial. I did not feel confident getting blood work from this lady. She was chatting and taking her time with another nurse I do not know was in there for. I’ve noticed that she takes her time talking on the phone in front of a patient. Talk about one-on-one patient care.
1 7 years ago (20-12-2017)

Who is in charge of the operator (s) service who answers the phones on the predominant 'After Hour's. Experiencing RUDENESS when you eventually get through to the answering service. If they don't want to work, then move over for people who will do a good job. When you call a company and the person who answers the phone shows no professionalism, no empathy, no pleasant experience it is BAD. I will choose a more professional healthcare company.
1 7 years ago (09-01-2018)

I was trying to make And appointment for the dentist , the girl that makes the appointment she always sick, I called her and they were not making appointments , I went today because I got tired of calling because she never answear the phone, I found out that she is very very rude with patients , also they only do cleanings.. not a good place.. not even try to go to the dentist here!
1 7 years ago (24-10-2017)

Wait time is no where near 20min. to what ever it says. Love my pediatrician for my kids but it's all depends on the day if you're in and out because I was there at one point for 4 hours going on to 8pm.
2 7 years ago (31-07-2017)

I can only say a good thinks about this place . Love the entire staff , specially pediatrics;) The only thing that needs improvement is the parking , and the system for appointments.
5 7 years ago (29-08-2017)