New Balance Cincinnati

Reviews, get directions and contact details for New Balance Cincinnati

Address: 9329 Mason Montgomery Rd, Mason, OH 45040, USA

Phone: (513) 229-0400

Website

State: Ohio

City: Mason

Zip Code: 45040

Opening Hours

Monday: 10:00 AM – 9:00 PM
Tuesday: 10:00 AM – 9:00 PM
Wednesday: 10:00 AM – 9:00 PM
Thursday: 10:00 AM – 9:00 PM
Friday: 10:00 AM – 9:00 PM
Saturday: 10:00 AM – 9:00 PM
Sunday: 12:00 – 6:00 PM

Update Info

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Reviews

I don't like writing negative reviews, and this is one of the rare instances. I have been in exclusive New Balance shoe stores before and all, except this one, has had an abundance of shoes on display and available - often the entire product line. After all, it is New Balance only. This store was like the wide open expanses of the desert for the most part with several display racks on the wall. We were primarily interested in kid's shoes, and they had 6 pairs of younger kids shoes on display and 6 pairs of older kids shoes on display. We asked if that was the entire product line of NB, the store clerk wasn't sure and advised us to check on line. No other product catalogues (except vendor outlet specific stock advise catalogues that were useless for the consumer) At that point what is even the point of going into a store like this. I could understand a general vendor like Meijers, Target or whatever, but a brand specific store???? Unconscionable, but that is my opinion.

And as other reviewers have noted, the prices were EXPENSIVE. Most of the current offerings seemed to be $130 and up. They did have a clearance shelf, but not much was on clearance nor were the prices discounted much. This is in contrast to other competitors I shop and and their brand specific stores are a whirwind of everything they have, tons of promotions and discounts, and sales associates ready to help at the slightest sign. And if they don't have your size they can get it same or next day, ship it direct to you free return postage, you name it - the full court press. With New Balance you get the definite impression that they could care less. Coupled with high prices and a lase-fare attitude they definitely seemed to be communicating that you are better off shopping somewhere else and pick a brand that cares about their customers. 

About the two stars - I would have given them one star but the staff was friendly even if they didn't seem that knowledgeable. I chalk that up to the NB corporate culture and training and not their fault. NB doesn't give the staff much to work with in my opinion which is not staff's fault.

 7 years ago (29-03-2018)

I wish we had a NB store locally. I needed some comfortable but well made shoes while traveling and was fortunate enough to stumble upon this treasure.

 7 years ago (15-03-2018)

The guy working here really helped me find a shoe that matches the shape of my feet. He was friendly and not pushy.

 7 years ago (11-02-2018)

Like everyone says here, it's extremely expensive!!! Average price is $130. and up!!! One employee when I went in, no customers except me, he was just standing there behind the counter said nothing looking very disheveled like he slept in his car, clothes all wrinkled up, hair not combed, picking at his skin! I walled in and back out, didn't purchase, in one minute, wow what a disgusting  experience!.

 8 years ago (13-10-2017)

I showed up forty minutes after they were supposed to open and the store was still closed, it even said they were open online

 7 years ago (21-03-2018)

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New Balance Cincinnati

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