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Reviews, get directions and contact details for New Balance Tampa

New Balance Tampa
Address: 13234 N Dale Mabry Hwy, Tampa, FL 33618, USA
Phone: (813) 265-4859
State: Florida
City: Tampa
Zip Code: 33618


Opening Hours

Monday: 10:00 AM – 8:00 PM
Tuesday: 10:00 AM – 8:00 PM
Wednesday: 10:00 AM – 8:00 PM
Thursday: 10:00 AM – 8:00 PM
Friday: 10:00 AM – 8:00 PM
Saturday: 10:00 AM – 7:00 PM
Sunday: 12:00 – 6:00 PM


related searches: New Balance store, New Balance 550, New Balance outlet, New Balance 574, New Balance shoes, New Balance Outlet Tampa, New Balance store Near me, Tampa mall
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Reviews
The young man was very helpful. Appeared to be knowledgeable in my needs.
8 years ago (14-09-2017)
great customer service friendly and quality product. Very happy with the cross trainers I purchased
8 years ago (29-07-2017)
I went to buy new shoes at this location in October. They had a $20 off special, so I figured I would buy it at the store rather than online like I usually do. The pair that the store had was defective (the tongue was majorly crooked). They ordered another pair and I waited for that one. It was also defective (this one had a sharp edge in the tongue that irritated my foot just with trying it on). Apparently New Balance has a quality control issue. I gave them one last try and asked them to order another pair and I waited yet again. I called the store and spoke with the manager (Judith) who was rude, unprofessional, and crass. She said she was not going to order another pair just because I don't like them!! What?? Where's the customer service and professionalism? I was a beyond patient customer. Then she said that the Westshore store has a pair and they will do a transfer for me. I go to pick them up and this woman (who I thought was a customer) rudely cut in front of me and rushed through the door before me. She didn't even politely hold the door. I then found out that it was Judith the manager late to work!! The shoes from Westshore were the quality that I'm used to with New Balance. I go to purchase the shoes and Judith said she would not honor the $20 off coupon because it was only through October. What a complete WASTE of my time. Why should I be penalized for wanting a quality pair of $125 shoes? I asked Judith for the phone number of her boss and she REFUSED to tell me. I told her she cannot refuse to tell me the number and she said "you're not getting it" and shoo me away with her hand. I bought three pair of shoes at this store in the past and it was a great experience. I will purchase online every time for now on.
9 years ago (27-11-2016)
STAY CLEAR OF THIS PLACE, ONLY 14 DAY RETURNS, ALL OTHERS 30 Not corporate, private owned, follows no other New Balance, Doesn't do normal returns, has excuses keft and right to not take back returns
8 years ago (14-05-2017)
Received shoes as a gift, but they didn't fit. I don't live in Tampa, so I had to ship them back. I shipped on a Fri, they received on the next Monday, and they shipped out the right size the same day. I received the shoes on Tuesday. Absolutely the best service experience in a long time. Ps, when I shipped the shoes back, I forgot to remove my inserts. But they didn't miss a beat. The inserts were shipped back with my exchange.
10 years ago (22-10-2015)
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