Newegg Inc.

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Address: 45 Patrick Ave, Edison, NJ 08837, USA

Phone: (800) 390-1119

Website

State: New Jersey

City: Edison

Zip Code: 08837

Opening Hours

Monday: 10:00 AM – 7:00 PM
Tuesday: 10:00 AM – 7:00 PM
Wednesday: 10:00 AM – 7:00 PM
Thursday: 10:00 AM – 7:00 PM
Friday: 10:00 AM – 7:00 PM
Saturday: Closed
Sunday: Closed

Update Info

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Reviews

This isn't a rating of their online store or Customer Service.  But warehouse pick up is easy.  It's located at the back of the shopping center, GPS will guide you effortlessly to it, plus there's signs to the building.  Make sure not to pull into any gated area, there's no need to.  Find parking adjacent to the glass office building/warehouse.  When you walk in it's a plain lobby.  Have all your pick up forms and ID, it's as simple as handing it to the guy who gets your purchase for you, you inspect it, sign for it, and done.  Made 4 purchases for computer parts with warehouse pick up...usually orders are available for pick up same day or day later depending on time of order.  Effortless everytime.

 7 years ago (23-03-2018)

Newegg is the best and their customer service is out of this world.  They go out of their way to help me with my CPU issue.  I was outside of the return policy and I didn't even have the outer box for the CPU, but they let me return it and got a new one because the old one was defective.

 8 years ago (17-01-2018)

I have been a long time newegg advocate and have been purchasing my electronics there for about 10 years. Up until recently, my experience had been unparalleled as the best online marketplace for consumer electronics. But it seems that in recent years, all that has changed. What was once the most helpful customer service is now slow and unhelpful. What once was a quick and painless chat with a representative now takes over 60 min just to get connected (for both phone and chat window). And after waiting that time, I have even had them hang up on me without warning at the close of business hours. What used to be a simple exchange process for defective items, now takes multiple customer service interactions with ultimately unsatisfactory results.  Most recently, after mailing a defective item for a replacement, they sold the last one one day before my item arrived at the processing facility which means that by choosing newegg all that I had to show at the end of 3 weeks was frustration and the knowledge to select a different retailer for future purchases. Take this as a word of warning, newegg is not the company that it once was. They are no longer customer-centric and can no longer guarantee any kind of customer satisfaction.

 7 years ago (28-04-2018)

Buyer beware! Newegg's business practices have changed recently for the worse. They no longer accept returns for their items and will bait you into signing up for their premium membership in order to do so. If you happen to attempt to claim a rebate, know that Newegg will stop communicating with you if you have an issue with the item. This is by the worst customer service experience I've ever had.

 7 years ago (09-03-2018)

I would not send my worst enemy to this place. I watched them double the price on a video card overnight. I asked why, and they never replied. They did not even bother to send an auto response. I was sent here after a few family members sent me here. They were disgusted by the price gouge, and they will no longer be shopping there. One owns a business of building custom PCs. He has made an account at TigerDirect and is happy. Long live the internet where I am not forced to put up with this business that does not care about my business.

 8 years ago (12-01-2018)

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