Noah's Ark Moving and Storage

Reviews, get directions and contact details for Noah's Ark Moving and Storage

Address: 307 Bruckner Blvd, Bronx, NY 10454, USA

Phone: (212) 874-1313

Website

State: New York

Zip Code: 10454

Opening Hours

Monday: 9:00 AM – 6:00 PM
Tuesday: 9:00 AM – 6:00 PM
Wednesday: 9:00 AM – 6:00 PM
Thursday: 9:00 AM – 6:00 PM
Friday: 9:00 AM – 6:00 PM
Saturday: 9:00 AM – 5:00 PM
Sunday: Closed

Update Info

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Reviews

Dishonest, unprofessional, negligent. Please read my husband's detailed review, DO NOT use their services. 

Noah's Ark made it effectively impossible for me to use anyone but them to make my interstate move. They had the vast majority (85%) of my things already in storage, and I was consolidating two smaller locations and moving to South Carolina. They quoted me 50% more than any competitor for the interstate move, and when I told them I would be using someone else, they effectively said that they wouldn't be able to take my things out of storage without substantial charges that wouldn't be known until the day the stuff was moved out (I could not get access to my things to move them personally). 

After several days of back and forth and frustration, I finally agreed to use Noah's Ark after they discounted to within 15% of a competitor because it really felt like there was no other way I was going to get my stuff back at a reasonable cost without getting a lawyer involved, and I was extremely anxious to actually confirm the move. 

They came to two small apartments in NY to pick up the remaining 15% of my stuff. It was not a big job, just clothes and odds-and-ends, nothing significant. I stepped out briefly as they neared the end of the packing, and when I came back I found out that the foreman had pressured my wife into increasing the level of the tip to $320. Which would have been reasonable if it were for the full move, but it was for 15% of the things that they completed in a couple of hours. I had already tipped on the other 85% and was further going to be tipping again when the things arrived. It was, in any case, grossly inappropriate for them to extort money from her above and beyond what had been offered.

When my stuff arrived, I was shocked to see that two guys had been tasked with unloading what it had taken 5+ people to pack in the first place. There were huge and heavy pieces of furniture that while theoretically possible for two people to carry up a flight of stairs, it was simply absurd to ask them to do so. These two guys absolutely killed themselves getting our stuff into the house, and did so incredibly cheerfully and professionally, but there was just no way for them to reasonably manage it all by themselves in any kind of reasonable length of time, so I and my two friends worked with them until 9pm just to get it done. There were an incredible number of things that had just been wildly and haphazardly packed. Furniture not wrapped or in torn boxes. Mattresses just halfway covered in blankets and plastic, everything torn. 

Half of the stuff looked like someone had hidden a bunch of food inside the boxes and then turned loose a pack of starving wolves in the moving truck.

Small example: the most expensive thing I own in the world, a painting, was in a torn box without a label on it. The guys moving my stuff in couldn't tell it was mine so drove off with it still in the truck. When I realized, I tracked him down and he drove 45 minutes out of his way to meet me on the highway and return it to me. He was awesome. Whoever packed it and didn't bother even tagging it, not so much.

The insurance claiming process was absurd. I don't even want to get into it other than I'm now 6 months into it and things like, "giant gouge down the middle of my $2,500 walnut table" are assessed at "cosmetic damage only" for $15 despite the fact that it's irreparable and is for all intents and purposes ruined. Broken things in boxes are disallowed because the movers didn't unpack them, which was absolutely physically impossible given the time they had allotted to the move.

In summary, I wouldn't recommend Noah's Ark to my worst enemy. Unprofessional, criminally negligent, and operating as if their lives depended on squeezing me for every last nickel they could get.

 8 years ago (14-08-2017)

Great service I received. Very professional hard working team. Would recommend.

 8 years ago (16-11-2017)

**CROOKS, CRIMINALS, BULLIES** Everything seemed fine until the moment my items were in their possession and then it became a circus of unfortunate events. 
1. A week had passed and no word on when my items were estimated to arrive 

2. Every time I called to ask for above information,  they said they'd call the driver and call me back *this game went on for 3 days before they ultimately said they couldn't tell me yet as my items were still sitting in their warehouse*

3. When they arrived, the movers were incredibly rude, unprofessional, and straight up mean. There was confusion  (Maybe it was all on my part) about the form of payment, I thought I had a bank check, but as they screamed at me, I guess it was not a bank check, although it was indeed a check from the bank and when I went back to the bank tellers they were equally as confused why Noahs ark would not accept it. (At this point my items were put into an undisclosed storage unit by the moving company as hostage until they received cash or I wired them money - okay, that's fair)

4. When I finally wired them the money,  they sent me a document saying I had to sign it before they told me where my stuff is. The document said that all my items are accounted for and not broken, essentially. And I refused to sign it because that would be lying. I would be happy to sign such a form after I can attest to my items. But I will not lie on a legal document as they asked me to do.

5. When I called Robert  to ask what this document was anyway (like, if I had a legal document to sign, I should have signed it along with my initial contract right?). Instead of answering the question,  Robert then goes off about how this was all my fault blah blah blah. I give him the courtesy of hearing him out. When I try to speak to A. Apologize if he felt that "it was all my fault" and B. To ask him AGAIN what the document is and why I can't have my items despite paying in full plus the additional fees he tacked on for "their inconvenience". Instead of doing me the same courtesy and listening to me, he is yelling over me the entire time and then says he had a long day and hangs up.... not mature, not professional, and just plain rude. 

They are bullies. I have paid them the entire amount agreed upon including all the additional fees he added. And where are my items? Still being held hostage until I lie on a legal document per their request. 

No,  I will not lie and sign the form. Plain and simple. So, 3 weeks later still no items. Despite being $3200 poorer.

 8 years ago (30-08-2017)

Noah’s Ark, Moving and Storage are great!  I found these guys on yelp and would ditto the other positive reviews.  They arrived on time, moved my things carefully and efficiently, were very friendly, and gave me a great price.  Doesn't get much better than that!  I would hire these guys again and recommend him to my friends.   

 10 years ago (29-04-2015)

Professional and efficient - the best movers in NYC!

 8 years ago (03-05-2017)

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Noah's Ark Moving and Storage

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