Nordstrom Rack at The Block Northway

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Providing high-quality customer service,with access to off-price fashion at considerable savings. Buy online or visit one of our 150+,Nordstrom Rack stores throughout the United States.

Address: 8031 McKnight Rd, Pittsburgh, PA 15237, USA

Phone: (412) 548-6000

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State: Pennsylvania

Zip Code: 15237

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Reviews

Love shoe selection.  However you have some employees that really lack customer service skills when it comes to returning items.  Anytime I return a pair of shoes I always get a clerk that challenges the return.  Why am I returning, this is missing a price tag, the price tag is attached to the box it needs to be on the shoe, the tag was ripped you can't see the barcode.  I told the girl yesterday that the tag was like that when I bought the shoes and the clerk had no problem ringing them up.  She just wanted to remind me next time she could decline the return because it didn't have a bar code.  I said so next time I have to check the tags before they are sold to me,  shouldn't that be the stores responsibility?  They never say anything when I buy multiple shoes but try and return them and they make me feel like I am doing something wrong.  I watched  a woman infront of me return bras with the tags off, her clerk said nothing to her, she just reticked the items and off she went.  Your staff needs to learn how to treat consumers and need to be reminded that without me they will not have a job because there will not be a store.  I would so rather shop on line instead of dealing with most of your employees.  Not good for your brick and mortar locations.

 9 years ago (19-11-2017)

One of my favorite stores with one of my favorite brands of shoes. I’ve been purchasing items from this location for quite sometime and was greeted by everyone’s favorite bitter shoe salesman “Russ” once again on Sunday. 

Simply put I just got sick and tired of the pushy attitude and bitter all around attitude displayed by Russ and decided I would not be giving Russ my business. 

Over all it’s shocking to see and I fail to understand why such a high end store and Brand wound tarnish themselves by allowing the customer to be subjected to such poor customer service standards. 

Russ had stated that the Magnannis I was going to purchase “always ran big” and that the 12’s would be ok instead of the 13’s. 

He continued and stood at the counter and argued with me for no reason. I’ve purchased about 2 dozen pairs of these shoes from this location over the span of 5-6 years. My mind was truly blown away. 

No alternative was offered to shipping, (historically offered this in the past with Lauren)

 9 years ago (09-10-2017)

Bought 3 ugg pillows here on clearance . Beautiful merchandise , great buy. I have to actively stay away from this store , the temptations are too great! :)

 9 years ago (16-09-2017)

Good selection of quality items. Prices are reasonable. Not crowded at all. They also have carts that fit kids two and under which is a plus. 

 9 years ago (12-05-2017)

Large store with good selection. Checkout is shears a bit slow. Pro tip: find an employee waking around and ask them to check you out at a stand rather than at one of the main kiosks; if you are paying with a card this is always faster. 

 9 years ago (26-03-2017)

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Nordstrom Rack at The Block Northway

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