Northern Tool + Equipment

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Northern Tool - Quality Tools for Serious Work

Address: 8400 Midlothian Turnpike, Richmond, VA 23235, USA

Phone: (804) 560-0187

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State: Virginia

Zip Code: 23235

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Reviews

Save yourself some time and aggravation and shop elsewhere.  Unhelpful staff and management. 

My wife and I stopped in to buy a utility trailer a few days ago and were quite unsuccessful.  Of the trailers on the lot, most were damaged, no working lights, missing paint, or were still stacked in shipping condition.

We tried to buy a trailer but apparently us being there was a huge burden to the salesman who handed us off to the manager. The manager was reluctant to help us or address any of our concerns about the minor damage on the trailer we were looking at.  A cracked taillight lens they could have swapped out with a screwdriver in 30 seconds was too daunting a task for them.

Once we were happy with the trailer's condition and ready to purchase it, we couldn't find the manager or a salesman anywhere, we were told someone would be right out to help us.  We watched the manager take his vest off and leave the store, same for the salesman.  We waited for almost 15 minutes and never saw the other salesman that was promised.  We finally just walked out of the store and went somewhere else and bought our trailer. 

I know that a $1500 purchase isn't a huge deal to an organization this size, but that's a sizable purchase for my family and would like to at least be treated well when I shop somewhere.

 8 years ago (17-05-2017)

I just want to thank all of the Northern Tool associates at this store for tolerating my presence today. I also want to apologize to the associate that allowed me to interrupt his in depth conversation (on NFL football) with his colleague. I could tell by the look of disgust on your face that I was truly the least of your concerns. I apologize...I didn't realize that your marine grade grease was in a totally different section than the rest of your grease...I should be more attentive when shopping at Northern. I also want to apologize to the clerk that rang up my purchase. I am truly sorry for interrupting your conversation with another associate  (not sure what it was about) and I especially want to apologize for speaking directly to you and asking how you were doing. I wasn't sure if you were ready for me to slide my card and hand you over my money. I should have known that Northern associates don't have time for small talk, chit-chat...I only hope that they will invite me back soon so I might have a chance to prove myself worthy of their attention.

 8 years ago (24-03-2017)

They have a decent assortment of home equipment & gear, but not a wide variety. I love Northern. They send out loyalty coupons & run sales.  Small enough to zip in & out, close parking, easy lot for commercial vehicles too.  Good wheelbarrows, lawn carts & Powerhorse chippers.  We buy small items too like motion lights, boots, outdoor slippers at Christmas, ant bait, spray paint, glues, cat cage for ferral cat problem, tarps, new wheels or small tires, candy. Good job Northern!

 8 years ago (18-10-2016)

If you need equipment call JR he's the guy you want to do buisness with we drove down from md to purchase one of their trailers from their store and they were ready and fast to get everything done

 8 years ago (14-02-2017)

This store lacks customer service. Good luck if you need help finding something. Go in store several times a month, one night i went into store about 45 minutes before they closed. Employee came up to me as i walked in the door told me they were closing in 45 minutes. Did not ask me what i needed or did i need help. Just said we are closing in 45 mins. Before i made it to the back of store they turned off half the lights. Which made hard to find what i was looking for since the items where all mixed up on the shelf.

 9 years ago (03-07-2016)

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