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Northern Tool + Equipment

  1. Florida
  2. Ocala Store

Reviews, get directions and contact details for Northern Tool + Equipment

Northern Tool + Equipment

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Northern Tool - Quality Tools for Serious Work

Address: 3970 SW 3rd St #100, Ocala, FL 34474, USA
Phone: (352) 484-1827
State: Florida
Zip Code: 34474


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Reviews
As a saleswoman, this store is incompetent and frankly quite racist. Today I experienced the worst customer service of my entire life, mind you my partner was purchasing a $2000 generator. The cashier Kathy D had the worst attitude and profiled me as a thief, which then Jack Jackson the Assistant Manager followed me to the bathroom saying on the radio "I'm following her to the bathroom". After I confronted them about their terrible service and how uncomfortable it made me feel being profiled there was not even an acknowledgment or apology on their part. In the parking lot Jack said to my partner (older white male) that if he had been walking around the store casually they would not have profiled him, but they did profile me because I'm a "young lady." Jack didn't even apologize and does not recognize that this behavior is outrageous and delinquent. In my training when a customer is thought to be stealing, you give them more positive attention and tend to them more. This is basic training. Katy B was great, I could tell she felt terrible about the situation and felt guilty for making me uncomfortable. I wish they had at least acknowledged their lack of respect for their customers before me bringing it up to them (this is called lack of integrity). As I told Kathy D (cashier), if she had a foundation of respect she would have realized that her actions and attitude towards me was completely uncalled for. I will never be coming back to this establishment and neither will my partner. You have lost a loyal customer due to this unlawful behavior.
8 years ago (03-09-2017)
Don't lose your receipt on an item I purchased a power a horse 3000 psi pressure washer but didn't open the box for about three months. When I took the hose out I noticed it was all tore out like some kind of shipping thing where it had rub together quite a bit so I don't have the receipt But they failed to honor anything on the hose. I've read all the reviews on this machine in the hoses chair which is very cheap house the one that comes with it.. I promise to NOT be shopping northern tool anymore for either of our farms I assure you that.
8 years ago (31-08-2017)
Very friendly staff. Everyone is super helpful, maybe not always 100 precent know the product but they try their best. The selection of tools and equipment is vast but Northern doesn't seem to specialize in any one thing.
8 years ago (25-07-2017)
Very helpful and well stocked. Great service department
8 years ago (28-06-2017)
3 stars because I enjoy the store itself and the cashiers were nice. I would give 5 stars if it weren't for the saleswoman that we talked to. She asked if we needed any help and I asked her if she was knowledgeable about trailer hitches. She completely rolled her eyes, like it offended her and then she said "yes." I do not expect every sales person to be completely knowledgable about everything in the store. Not everyone can be, especially when you're new. So I thought it was polite to ask in case it wasn't her specialty. But her reaction completely caught me off guard. I didn't expect someone put on the sales floor to react in such a way. Then I asked her a simple question regarding the hitches. We are pulling a 3 horse trailer with 3 horses and I knew family members who thought you could pull 7500lb with a 6000lb rated shank and ball hitch. So I asked if it were possible (silly question obviously) and she didn't understand the question. Then she thought I was pulling it with a sedan or something because I said the word "car" instead of "truck." She didn't seem to understand at all what I was saying, and when I mentioned how I preferred the weight distribution hitch over the weight carrying hitch, she told me that the weight distribution hitch had nothing to do with weight and wouldn't increase my trucks towing capacity. At this point I was thinking, "huh? When did I ever ask that?" Then she went to ask another worker and came back a few minutes later. She said that he confirmed that the weight distribution hitch won't increase my truck's towing capacity. Again. She literally thought I was trying to use a hitch to increase my towing capacity. I had to ask my husband if I was wording it wrong because she was just not getting it and it was obvious that she thought I was completely stupid. Then when I picked out what I had came for, the cashier asked if I was sure if I got the right one. I feel as though she told them and they thought I just had no clue. Overall, it was a pretty frustrating experience and I wouldn't go to this location again.
9 years ago (02-09-2016)
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