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Northwest Self Storage

  1. Buckman Neighborhood
  2. Portland Storage

Reviews, get directions and contact details for Northwest Self Storage

Northwest Self Storage
Address: 109 SE Alder St, Portland, OR 97214, USA
Phone: (503) 235-3333
State: Oregon
Zip Code: 97214


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Reviews
Customer service is not really the issue. People were really nice. I just consider their advertising misleading, to say the least! They rented units as "climate controlled", but obviously their standard does not meet what you would typically consider to be climate controlled. The heater is on the floor above me and as long as that is the case I guess they are legally allowed to say my unit is climate controlled...? Shady to me. Also, my unit is not secured with any type of roll door; it is more like a bathroom stall: a wooden door that swings open and shut. In fact, all the walls are wood. And the unit isn't closed in -- the top of the back wall is open to the rest of the warehouse! It is freezing and even though the man working said things don't mold, I just don't believe it. All of my things are now exposed to the elements each day during business hours. Basically, I leapt before I looked. My mistake. I am eating the $50 for the month and looking for another storage unit immediately for my stuff, one that actually IS climate controlled and has rolling doors and is COMPLETELY closed off as a unit -- basically, what you expect from a storage unit.
9 years ago (09-01-2017)
Great experience. Luke is a great guy. Very friendly.
8 years ago (02-05-2017)
This is an adequate place for short term storage. The trade off to the slightly lower prices is that the area and facilities. Slightly sketchy and facilities are in an old building which smells musty so moisture and critters can be a concern.
8 years ago (05-04-2017)
My negative review is based on health concerns. I had my apartment contents in storage for a year on one of the higher floors. I had to fetch possessions a couple times over the year, and each time I came away feeling a bit ill with a slight awareness of my lungs, and the last time I even hived up on one of my arms. Now I'm unpacking my stuff post-move and I'm finding a non-trivial amount of mouse feces. I'd normally shrug that off; some of that is to be expected when storing stuff in such an old building in a former industrial area - it _was_ a seed company for Christ's sake. But, I feel I need to warn others due to my apparent slight allergic reaction (and I'm a pretty hypoallergenic) paired with the amount of cleaning and discarding of personal items I find myself doing. Other than that problems were minimal. The staff were forgettably average. Moving stuff in and out was easy. The access hours could be better. If you want to store things here I'd stress having all boxes tightly sealed and any furniture wrapped in protective coverings. Wear a filtering mask at the very least (this was a noticeable help to me) and any other protective cloth you deem necessary.
9 years ago (05-10-2016)
Let's just say, you get what you pay for. If you are looking for a cheap place to store your stuff, then great. If you want access to your stuff during normal business hours... you are on your own. The employees of this story randomly leave the office and close the entire building. The elevator frequently breaks down, and for that they will also close the building. It doesn't matter if you can use the stairs, they will close it anyway. The help line sends you to voice mail, and if you are lucky enough to have someone answer, they will just say they can't help you. Yeah, I saved a couple bucks on this place, but I will never rent here again.
9 years ago (12-08-2016)
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