NW Sundance Services

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Address: 10117 SE Sunnyside Rd, Clackamas, OR 97015, USA

Phone: (503) 888-6881

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State: Oregon

Zip Code: 97015

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Reviews

This place is the WORST!!! If you ever need service DO NOT call these people. They said they were going to put in my new air conditioner in July and they still have yet to come to my house to complete the service. (It is now September and I had to go the entire summer without an air conditioner) The company keeps canceling on me informing me they are either under staffed or the service tech called out sick....I highly recommend people to consider another company because these people do not keep  their word and their lack of caring attitude also very disappointing.  I repeat DO NOT use these people, they take your money and then do not complete their service. WORST COMPANY EVER!!! Not only that my husband took the day off from work because they said they were coming to the house to fix the AC on 9/5/17 and when he called at 3pm he was informed the tech had to cancel! So my husband missed a whole day of work AND wages! I called my home warranty company and they sent another company out to check out my AC and guess what, the new company is repairing my AC as of tomorrow! I informed Fidelity to not do service with this company in the future.

RESPONSE TO OWNER'S PREVIOUS RESPONSE:
Thank you for your response, however, could your company have called us in the morning and let us know the tech was not going to make it out due to the fires. I am SURE he knew well ahead of 3pm that day. We have friends who live only a few miles from the fire and they knew well in advance about possible evacuation. Your company did NOT call us to let us know that the tech was never coming to install the AC, WE had to call and find out, which is unacceptable! We are not inhumane people and would have understood the tech needing to go to his home, but your company could have called us and let us know  so my husband would not have missed his wages for the day.  We have been more than patient with your company dealing with this AC issue, we have had to deal with it since July 19th! You have large company and maybe you do not think it is a big deal to miss a day of wages, but when you depend on  those wages to pay bills it is a big deal to us.  Again I think you are missing the point of taking care of your customers! Admit it, you guys just dropped the ball and of course the customer has to be the one to pay the consequences, not cool at all!

 8 years ago (09-09-2017)

This company is a joke and will never step foot on my property again. My home warranty company sent them out to diagnose an issue with my furnace which they did not fix. The tech who showed up did however check my plumbing and drop a deuce in my bathroom. After running back and forth he replaced my good thermostat with a new thermostat and left. When I called them the next morning they told me They weren't going to count it as a revisit because they fixed the problem...clearly. The CSR was rude, talked down to me and told me that it would be atleast a week before someone would be sent back. I waited 2 weeks for then to show up to fix nothing and do nothing. They don't like people calling them and telling them that they didn't fix anything. 

After talking to my home warranty company they are now sending out a reputable HVAC company.

 8 years ago (17-10-2017)

Waited for five hours. No call. No show.  Simple fix. I went with someone else.  Regardless of any explanation on their part, there are so many poor ratings here, any explanation (read: EXCUSE) would simply be words blowing in the wind. This is certainly one company where it would behoove a person to check these people out, prior to scheduling anything with them.  I've also emailed my home warranty company and spoke with them on the phone, giving them the link for these ratings.  Don't know what it'll do, overall.  I know what I'm doing overall, though. I'm getting my HVAC problem fixed with another company. :-)

 8 years ago (09-08-2017)

They have always provided great customer service. Unfortunately our home warranty set us up with someone else and they took 10 days to do nothing about our hot water heater going out. I finally got Landmark to get Sundance to come out and service it. They sent a tech out the next day and it took all of 30mins for them to fix it!

We also had our hot water heater go out and need a full replacement in our old house and Sundance responded to our request and fixed it that weekend. 

I cannot recommend them enough!

 8 years ago (10-07-2017)

Had a huge plumbing problem after Home Depot installed our dishwasher, HD refused to come back and fix the problem that they created. We found NW Sundance online and they came out the very next day to fix the plumbing problem that we were having with the dishwasher. The service guy had the dishwasher working properly in less than an hour and we have not had any problems with the dishwasher since, thanks NW Sundance you are a life saver!

 8 years ago (18-09-2017)

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