Old Town Dry Cleaners

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Address: 2530 Pinnacle Hills Pkwy # 300, Rogers, AR 72758, USA

Phone: (479) 464-8876

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State: Arkansas

Zip Code: 72758

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Reviews

I moved to Rogers a few years ago.  I have tried various cleaners in the Rogers/Bentonville area.  This is the best cleaners that I have used so far.  The quality of the services is high and the prices are in line with every other cleaners I have used in the area.  I have had items cleaned at the Pinnacles Hills and the Bentonville (N. Walton) stores.  I have never experienced anything but good service from friendly people.

 10 years ago (03-12-2016)

I'm being generous giving this laundry service a star. It's been a while since I've experienced just plain horrible customer service and workers who can't communicate effectively. 
I was wanting my wedding gown cleaned so I researched online 4 different places, called them up, and got a quote for a cleaning + preservation. Old Town was the cheapest when I called for a quote so I went there. I live 25+ miles away; I walk in, explain what I wanted and was asked for a 100$ deposit. This was more then the cost of what I was given the day prior. In fact, it was well over 100$ off what I was quoted the day before. I was VERY clear when I asked for my quotes. Strike One. 
I didn't want to drive back home so I just asked for them to clean it only. I then paid my $50 deposit and was given two stubs and was told what day it would be ready and to bring my stubs with me when I come. Day has arrived, I drive back to Rogers to get told rudely that my dress wasn't there and that I should've checked my stub to see that it wouldn't be ready till 5pm. I would have to say that's a pretty big piece of information to just leave out when you tell someone, "Okay, see you the 31st!" Rude workers.  Can't communicate. Will NOT be back! 

 11 years ago (02-08-2015)

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