OneMain Financial

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OneMain Financial provides personal loans with one-on-one, local service at branches nationwide. With roots in lending that date back to 1912, we have been helping people achieve their goals and dreams for generations. Our personalized loan solutions offer customers a simple and straightforward loan application, fixed rates, fixed payments, clear terms and multiple payment options.

Address: 403 Frederick Rd, Catonsville, MD 21228, USA

Phone: (410) 747-2111

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State: Maryland

Zip Code: 21228

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Reviews

I actually had a positive experience here.  I sat with Rita, she went over my loan in detail, answered my questions and I was out within the hour.  Next day my $ was direct deposited in my account.

 9 years ago (14-09-2017)

I'd leave no stars if it were possible. I DO NOT recommend this location or company at all.

I was "helped", a word I use grudgingly, by Rita. I knew I would have a negative experience here after no one called me back in 24 hrs. after I submitted my application. I had to call them - that was strike one.

I decided to show up in person to get the application completed since the staff is incompetent. This is when I met Rita (1st desk to the left).

While she's looking over my application, her, Brandon (seated behind her) and Courtney (desk on the right) are talking about their financial numbers - something you basically should not be doing with a customer in the office. You don't need to remind people that you're making money off of their (usually) bad experiences. 

I tell Rita I need a 12 month loan for X amount of dollars and she keeps pushing me to get a 36 month loan for $500 more than I need it for. This, along with the fact that they openly were discussing the money they were making, proved to me that they're not really there to help the customers. That was strike two.

I leave and Rita tells me to call back in 2 hours (3:30 PM). When I do, she has no update for me. I received no call back before they closed to let me know anything either.

I called around 10 AM the next day and was told by Brandon that Rita was busy, but that he'd let her know that I called (which I'm sure he didn't). I called back 3.5 hours later and got Courtney, she said Rita was on lunch, but would let her know that I called (I'm sure she didn't either). I received no call back from Rita. None of the other office staff offered to help complete my application when they saw that Rita was incompetent (which leads me to believe that this is the way the office usually runs). I called back about 20 minutes before the close of business that day to cancel my application, which Courtney was more than happy to do (she didn't ask why or try to retain me as a customer - which means they all probably just let money walk out the door - which is really great for the company).

In the order of least helpful to most (which is laughable), I will list the staff as per my experience:

1) Rita - Queen of terrible customer service.

2) Courtney - Horrible phone etiquette; sounds as though she'd rather be watching Gilmore Girls than helping you. 

3) Brandon - I initially called this location to ask some questions before submitting my application and I spoke with him on the phone. He seemed knowledgeable and this is what initially lead me to believe that I would have a good experience here. As I mentioned before, neither he nor Courtney offered to pick up Rita's slack.

Avoid this place like the plague.

 9 years ago (03-06-2017)

OneMain Financial continues to assist me on a regular basis by answering all  of my questions or concerns of my finances ,especially returning my phone calls.Thank you (R. C. and J.)

 9 years ago (10-05-2017)

Less than one star.
Customer service has its very own definition 
If i paid you already and than you draft another payment and you can see both payments in your system WHY DO I NEED TO SEND YOU MY BANK STATEMENT🤔🤔🤔

 10 years ago (02-03-2017)

They approved me for a loan. They called me twice and said they had everything set up. Then I got a third call and then suddenly I wasn't approved. These people lack customer service. I wouldn't recommend them.

 10 years ago (06-03-2017)

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