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Orchard Supply Hardware

  1. West Los Angeles
  2. West Athens Hardware Store

Reviews, get directions and contact details for Orchard Supply Hardware

Story

The neighborhood destination with the best products and advice for your paint, home repair, and backyard projects.

Address: 2020 S Bundy Dr, Los Angeles, CA 90025, USA
Phone: (310) 571-3838
State: California
Zip Code: 90025


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Reviews
Selection: I find myself thinking "Really, Orchard's doesn't carry this?" a lot in this store (and Orchard's in general). The selection is okay if your looking for very basic things, but don't expect a large variety or more unique items. Price: Similar to other small hardware stores, a 20-30% markup on most items over the cost at Home Depot. Given that the closest big hardware store is in Venice, I can live with that. Customer Service: At best, its okay. Generally takes me a while to find an employee to help, and most employees can't really give you any direction beyond their "section" (I find this particularly true up stairs, many employees pass through for the breakroom but have NO idea where anything is upstairs). When I do find someone in the right section, they are generally very helpful -- but I have been condescendingly questioned about using one thing over another for a project. Also, don't expect getting a key made/grope or chain cut/anything else at the "key counter" to take less than 20 minutes if they are even remotely busy. Slowest line I've ever seen, and it seems like they are always missing from the station. Overall: Its a clean store and easy to use if you know what you need (and don't like being bothered while shopping). Don't expect selection, but you can find most household repair necessities here.
7 years ago (19-09-2017)
Had a bad experience with the staff at this location but I emailed their customer service department and they said they would get something done about it. Before that I was a regular shopper there and liked the store.
7 years ago (28-11-2017)
Pretty good store. Not so much hardware, and very little orchard, but like most stores like this has a lot of consumer items like cleaning supplies, holiday decorations, etc.
7 years ago (17-12-2017)
They have a bit of everything very convenient location always good for a quick stop
7 years ago (15-12-2017)
Customer service is pretty bad! The patio furniture is wired up in shelves so you can't sit on it and the spray paint (which is $2) is locked away so you need someone to assist you. It's impossible to find someone to help you and when you do they're no help at all. Also the store manager is just about giving excuses to everything instead of actually doing something about it.
7 years ago (04-09-2017)
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