Orion Printers & Parts

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Address: 8300 Stayton Dr, Jessup, MD 20794, USA

Phone: (410) 204-8148

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State: Maryland

Zip Code: 20794

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Reviews

Looks like a haunted place. Nobody picks up the phone. Searched around the entire place and could not find their office.
Will avoid this place in future.

 7 years ago (13-10-2017)

The customer service is not bad; it is pathetic.  Misrepresentation not once, but repeatedly.   They keep you dangling until you figure out that they don't mean to do the right thing.   Telly Krousaniotakis, the principal of Orion Printers and Parts, will give you very soothing words, though the action does not follow.  

Please look up the owner and the company under Maryland Case Search - Orion under business name, and learn from yourself, documented unequivocal experiences of others.  I must say, that after reading about those legal cases, I consider myself lucky that my interactions ended without more damage.   

Please also check the SDAT database to see that Orion Printer and Parts is registered in 6/1/2017 in Caton Center Drive 21227 by Melissa Meintz (ID T00429465); notably Melissa M is spouse of Telly K as of May 24, 2014.  Previously, prior to civil cases filed in 2016, the company was Orion Contracting Services Inc. (ID D04193744).  

Please try to understand why there are these changes "in clothing" if you intend to any big business with them.   Caveat Emptor.

 8 years ago (05-07-2017)

We have purchased 7 printers, and supplies at different times over the past few years and have received outstanding service and value every time.  Mike T is a pleasure to work delivering prompt reliable service every time.

 8 years ago (10-04-2017)

I have a printer out of warranty and paper would not feed. Telly was more than patient and knowledgeable as he walked me finding the problem. When I found the jam I said I could pull the paper out with a needle nose pliers - he carefully explained that could do serious damage and use tweezers instead. Printer now works fine.

Support out of warranty - really a pleasure to find.

 9 years ago (30-08-2016)

Will never work with this company again. They earned this review. Totally disregarded and pushed aside after being delivered a printer that was the wrong model and had start up errors. Called multiple time to their one man support team. It was laughable - their support desk number was forwarded to his cell phone and I kept getting him at lunch. The tech tried to process the return - but never completed it. Had to perpetually chase them down for a return, and am still unsure if I'll get my money back. if you are buying only one or a few printers - buy new - it will save yo loads of time, money and frustration. The sad part is that I contacted them so many times they earned this poor review and were given every chance to resolve an issue that revolves around only 1 printer for less than $100. Never again...never again...never,,,never...never.

 9 years ago (06-02-2016)

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