Ourisman Chevrolet of Bowie

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Welcome to Bowie Chevrolet. Here you can browse relevant Chevy news and Offers for our Facebook Fans. You can also reach us via phone at (301) 262-7600.

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Bowie Chevrolet in Bowie, Maryland was built with one mission - Provide amenities to guarantee customer satisfaction before, during, and after the sale of our great cars, trucks, and SUVS.

Our Bowie dealership is one of the premier Chevrolet dealers in Bowie and in the state of Maryland. Our commitment to customer service is second to none. We offer one of the most comprehensive parts and service departments in Bowie, Maryland. Bowie Chevrolet provides an excellent Chevrolet Parts team. Please be sure to visit our virtual Parts and Service department online, or come in to visit us at 16610 Governor Bridge Rd. Bowie, Maryland 20716 .

Address: 16610 Governor Bridge Rd, Bowie, MD 20716, USA

Phone: (301) 262-7600

Website

moc.perriaper@mit

State: Maryland

Zip Code: 20716

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Reviews

If I could give this place negative stars I would!! My car was towed here after I was hit by a deer. I was told that it would only be a week worth of repairs and that my car would be ready. After a week I spoke to a worker there named Laura, who constantly gave me the run around on when my car would be ready. She told me day after day that my car should be ready but she really had no idea. She also told me that there was an issue with my AC and told me that she knew it was working fine while they were working on my car, but somehow managed to mess it up. It was such a frustrating ordeal. Fast forward 3 and a half weeks later, yes 3 and a half week later, Laura calls and says my car is ready. This was on a Friday. I get my car, drive off and notice the AC still wasn't working and there was a dragging noise on the front right side of my car. I immediately called this place and voiced my concerns. Their response was that there were no technicians there and to come back in on Monday. I come in first thing in Monday morning, and of course Laura was there. I told her the problem, they look at my car and have the audacity to tell me there were new scratches there, insinuating that I caused that noise in front of my car. It was not possible since I called them within ten minutes of getting the car!! If it wasn't for the sweet manager Don, who I talked to and had that issue with the front fixed,  I would have flipped and called the cops because these people were trying to scam me out of my money. I would never and I mean NEVER return back to this place, nor will I ever recommend this place to anyone. Don was the only one there giving me any kind of good service. It really was a shame. Not only is their service slow, but their customer service is the worse, and yes Laura, who works the desk at this location, I am talking about you!! You guys need to seriously do better! ~Sherri

 8 years ago (01-11-2017)

I would like to direct this review to Service Mgr. Mr. Joe White regarding the outstanding "customer care and service" rendered by Mr. Steven Page yesterday. 
"I must say this was my best experience EVER at a dealership"! 
Mr Page immediately greeted me as I entered, located my information and explained that the wait would likely be a few hours.  I brought my car for recall service, asked questions and received clear, precise information. Mr. Page assured me that the work would be done correctly and my vehicle was in good hands. When the car was returned to me the work was satisfactorily completed and the car had been washed. I was very impressed with Carlos the mechanic who performed the work and delivered the car back to me. Although I didn't necessarily interact with Carlos, I felt a true kindness about him. I noticed how careful he was with the car, his mannerism and the respect that he demonstrated to me. 

This service was so genuine I didn't mind being there for nearly three hours and "I'll look forward to coming back".
I will ask specifically for Stephen and Carlos to manage my service each time. I truly appreciate this experience and please know these two caring, professional young men are valuable assets to your department. 

"GREAT JOB  GUYS"!!!

Thank you so much,
Ms Smith

 8 years ago (22-08-2017)

Nice sales folks.  Some good service, but frequently hard to reach by phone.  Was supposed to get 2 free oil changes after buying a new car, but — because we put a lot of miles on it. — we went over mileage limit for 2nd oil change.  (They said we didn’t need one the last time).

We will take our business elsewhere.

 8 years ago (16-10-2017)

This is probably the worst experience I have ever had with a dealership. I couldn't have tried harder to give these guys my business. I worked out a deal with the sales person over the phone. I told them I would call the next day to come start the paper work and have been unable to reach my sales rep for 3 days now. I even left messages  and emailed the Sales Manager. He never returned my calls. I never heard of anyone so actively trying to NOT sell a car. If I could give them negative stars I would. I wouldn't buy a car from them or any Ourisman Dealership if my life depended on it. WORST EVER!!!!!! I will do my best to steer anyone I know away from this dealership.

 8 years ago (19-10-2017)

Cheverlot should probably ban this establishment from selling their cars . 
They probably have good rates and some good benefits for new car buyers. 
But their customer service is probably worse than anywhere you can find . 
From their sales manager to finance manager, has absolutely no sense in what tone and language to speak to a customer . If you go to them with some minor issue or needing further explanation they will try their best to turn it into confrontation to a point of no return. 
I am yet to see a place where people speak to a customer who just bought a 30k $ merchandise the way they do . They have some good people but overall experience is just horrible.
In my humble opinion avoid the place as much as you can or be ready to amazed .

      
      
      
 8 years ago (18-07-2017)

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