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Overture Ultimate Home Electronics

  1. Delaware
  2. Delaware Electronics Store

Reviews, get directions and contact details for Overture Ultimate Home Electronics

About

Overture is nationally recognized as a leader in high-end audio, home theater, and home automation. For over 20 years we've been designing and installing the finest home systems across the nation.

Address: 2423 Concord Pike, Wilmington, DE 19803, USA
Phone: (302) 478-6050
moc.vaerutrevo@ofni
State: Delaware
City: Wilmington
Zip Code: 19803


Opening Hours

Monday: 10:00 AM – 5:30 PM
Tuesday: 10:00 AM – 5:30 PM
Wednesday: 10:00 AM – 5:30 PM
Thursday: 10:00 AM – 5:30 PM
Friday: 10:00 AM – 5:30 PM
Saturday: 10:00 AM – 5:00 PM
Sunday: Closed

Update Info
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Reviews
I'm drug here by my boyfriend whom is into high-end audio equipment... but let me tell you the people who are here are amazing!! This last time we were there my 13yr old daughter came along and was checking out the headphones and the one guy there I do believe his name was Chris, he took the time to show my daughter knowingly she wasn't able to purchase these higher end headphones but he treated her as if she was, he said this is were it starts and he's right..my daughter is now interested in purchasing one day better headphones..and they always treat you like family..my little brother also came along as well and they were showing him the vinyl they had.. so cool!! Not to mention they have some very interesting crazy products..speakers taller than me (I'm 5'9) and so on!
7 years ago (16-01-2018)
We recently had the pleasure of meeting Dave Mason. We called Overture Ultimate Home Electronics and were pleased with Dave's genuine welcome and ethical attitude. All aspects of our transaction exceeded our expectations. Dave had enthusiasm, knowledge and patience for our questions. He provided excellent service and follow-up. Thank you Dave - Steve & Susan Hurley
8 years ago (11-11-2017)
I review can not express how pleased I am with the service from Overture! My wife walked in early in December, simply just to get an idea of what it would take to have a theater system installed in our home and we walked out with a lot of information and options to consider. The sales staff is a no pressure team that doesn’t push anything not the customer. We spent almost 2 hours on our first visit talking with the Sales Manager and going from room to room learning about the options available (they are limitless). We explained what we had in mind and were shown some set-ups that would give us a similar composition. At the end of that day, we left with an education and a plan to have Overture come out to do a detailed look and build us a project plan and estimate. At no time did anyone ask my budget and I didn’t volunteer it - they truly want to learn what I wanted without putting me in a financial box Overture The field design was put together by the Project Manager and he spent an hour at the house taking measurements and understand exactly what I wanted. Again, no sales pressure, just a simple understanding of what I wanted. We talked about the sound, the set-up, the hardware he would recommend, he took my feedback and gave me some ideas on what price point each of my “wants” would range in. Within a few days, I received my estimate with several options and they had hit my internal budget right on the head! I went back into Overture and we talked through some options and made some revisions to the estimate and I approved the project. Through out the ordering, planning process, the staff kept me well updated and alway took time to answer questions, even if they were silly questions (to me). They gave some recommendations on the room I was remodeling and how to best plan for the installation. After a short period, the equipment arrived and my room was ready for the installation. Their install team were fantastic! There was a day of pre-wiring and those are the same guys that can back for the final install - I think thats awesome! They knew the system and were there to warp up the final installation. The install took place over two days, hardware and final wiring on Day 1 followed by final programing, adjustment and tweaks the following day. Day two was more personalized service, working with the Field Technician on how I wanted to view the picture, where we would sit to watch the movie, what window treatments we would have, controller options, speaker placement, etc - it was extremely personal and I didn't feel like it was HIS installation for HIS system. I have a few minor technical challenges on the first night (which I expected) but a phone call, text message and a quick follow-up had all my answered resolved and even had a visit from the Project Manager to make sure I was fully satisfied with everything. I have to be honest, we initially went to Magnolia (Best Buy) for a consultation and in store, they were fantastic, giving me every answer I asked for, the follow-up was horrible. I booked an appointment, never heard from them until 15 minutes before the start of the appoint - which was prompted by me leaving a voicemail earlier in the day letting them know I could be available sooner than our appointment if needed. I received some song and dance and finally agreed to get a call back in a few days to reschedule. Here we are 4 months later and I never received a call back… I believe truly that I wouldn’t have been as satisfied with Magnolia as I am with Overture. Overture has put a childhood dream of having my own full blown dedicated movie theater right in my own house. Special thanks to Roni, Jeff and the install/technical team for everything.
7 years ago (04-03-2018)
I have been a customer of Overture for almost 2 decades. They are extremely knowledgeable and offer their advice on the best products for you within your budget. Never have felt pressured to make a decision same day and they will allow you to audition potential purchases until you are comfortable with your choice. I highly recommend them for anyone, from those just looking for a desk system to the über system costing more than an average house. Both will find the experience enjoyable and be treated with the utmost respect.
8 years ago (29-07-2017)
Great store full of high end audio equipment. Great customer service.
8 years ago (15-12-2017)
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