Pacific Beach Chapel

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Address: 4710 Cass St, San Diego, CA 92109, USA

Phone: (858) 488-5553

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State: California

Zip Code: 92109

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Reviews

Please read this before attempting to do business here.  My experience with the funeral director Shawn was beyond terrible, especially since My mother had passed away hours before.  First- the parent company is SCI- Dignity which my parents had their burial plans pre-paid; as well as, a travel insurance if they pass outside of their home location.  My parents were visiting their grandchildren when my mom passed. I called the insurance only to receive a call that Shawn was refusing to pick up my mother's body at the hospital.  Instead of grieving I sent the next dozen hours on phones trying to get my mother's body picked up to be sent to Florida.  When it came down to it, Shawn wanted more money than his parent company agrees to on the contract which should have been kept a internal issue.  After 14 hours and several high up involvements my mother's body was picked up.  My second experience with this location and Shawn was when I spoke to him on Monday from Florida.  He agreed to fedex overnight the death certificate to the funeral home in Florida (which is part of the same parent company). He never did this, instead he sent USMail the next day.  I did not get them until Thursday afternoon.  This gave me 1 day to get my mother's accounts in order. Shawn has no business working in this industry.  It is a terrible time for families and his incompetence made the situation worse than ever.  Please save yourself additional heartache and go elsewhere!

 10 years ago (18-05-2016)

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