Party City

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Address: 116 Danada Square W, Wheaton, IL 60187, USA

Phone: (630) 681-0100

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State: Illinois

Zip Code: 60187

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Reviews

Don't place a balloon order with this store! 30 minutes on phone bouncing back and forth between the cashier and manager to place a simple order of 20 balloons. I asked for the manager because the only person they had to take the order was the cashier who put me on hold mid-order to take a customer at the register and he told me there was nobody else who could take my order..  I called the evening before I picked up the order to confirm it. That call, which should have taken 1 minute took 10 minutes in which I got bounced around to 3 people just to confirm the order! When I picked them up, the next morning, I asked for the receipt ( I had to prepay when I placed the order) and the cashier looked at the receipt that was attached to the balloons and then gave it to me.  I don't know what she actually looked at because the receipt was not mine, it was for plastic forks and cups. When I told her that the receipt wasn't mine she said "well that's the receipt that was attached" . I told her I needed the correct receipt to turn in on my expense form (balloons we're for an event for a non profit organization) so she said she needed to go in the back to get it. Ten minutes later she comes out with a generic receipt that doesn't even say Party City on it. It just continued to get more ridiculous. If there would have been another party store near my home, I would have never placed the order when I realized that I was going to have to be interrupted every time the cashier had another customer at his register. I was desperate so I placed the order but it truly wasn't worth it. At every opportunity, Party City managed to mess up.  Be prepared to be thoroughly frustrated if you place an order with them!

 9 years ago (19-11-2017)

Called to see if they had a costume.  The guy said they had it in stock so I drove all the way here and they do not have it!

 9 years ago (31-10-2017)

Great place to get all your wedding and party supplies from and also Halloween items they carry everything for every occasion they have great customer service and  great prices

 10 years ago (06-12-2016)

This has everything you need for most any kind of gathering. 

 9 years ago (28-06-2017)

Store has a lot of things, most of what you may need, but they need a full time person on balloons, it seems to take forever. The staff is pleasant enough, enough when customers are being unruly. Besides that, everything else was pretty good.

 11 years ago (26-05-2016)

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