Paulmac's Pets

Reviews, get directions and contact details for Paulmac's Pets

Address: 815 Ontario Rd #2, Welland, ON L3B 5V6, Canada

Phone: (905) 732-1939

Website

State: Ontario

Zip Code: L3B 5V6

Opening Hours

Monday: 9:00 AM – 9:00 PM
Tuesday: 9:00 AM – 9:00 PM
Wednesday: 9:00 AM – 9:00 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 6:00 PM
Sunday: 9:00 AM – 5:00 PM

Update Info

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Reviews

I came to this pet store about a year ago and I have finally felt that it is time for me to share my story. I have never been so utterly mortified with the quality and environment of a pet store in my entire life. I arrived at the pet store about a half an hour before closing time. There were two women in the window of the store cleaning up for the night. When they saw my father and I approaching it was clear that they did not want us there. I came for the intention of buying a hamster and so they showed me towards the shelves rather unwillingly. The hamsters which greeted me were all isolated in their own cages with grainy looking bedding barely covering the floors of the cages with one little house in each. Mere babies, no more than 3 weeks old, and terrified. She lifted up the little hideouts from their cages so I could review them further and they were visibly shaking in the corners of each cage. Unable to watch further, I told the lady that I wasn't interested. Before putting the houses back in the cages, however, she poked at one of them rather harshly, explaining that it was the one who bites. I left shaking with anger. This is a clear sign of animal abuse. These hamsters were babies who were isolated in small cages with barely any bedding and one little house for protection. Hamsters are fragile creatures, especially at this delicate stage in life. Hamsters still need companionship until about 5 weeks from their siblings but instead were alone, facing prodding and poking that they did not understand. It is a wonder how not any of the other hamsters were biting as well, seeing as they were all traumatized. Hamsters are not born tame, they need to be brought into the world of humans delicately, and need to be cared for properly and in the right conditions. I was only able to post this review if I rated at least one star but, in truth, I would rate it somewhere in the negatives if I could. I was not able to see any more of the store, as I could not stand being in there another second, but I'm sure I saw all that I needed to know. Frankly, I was horrified and if I had my way, this store would be shut down. I understand that this was a year ago and things may have changed but from what I saw I highly doubt it.

 8 years ago (25-11-2017)

I was there tonight with my dog and children my children were told not to touch as they were getting ready for a big day tomorrow because the general manager is coming in as a manager myself customers come first, if you need to get your store ready have more then one employee on hand that is willing to HELP instead of running around like a chicken with no head and rushing to get things done on time, I will never step into this store again and have brought my business to pet valu, amaxing and kind staff on hand there , three girls working not one

 8 years ago (07-11-2017)

I recently rescued/adopted a new dog/fur-baby , the lady that helped me find a 'good brand' of food that suited his no grain diet was very educated on the different foods the store offered and was beyond helpful in helping me find the perfect my newest fur-baby.  She also made suggestions on how to introduce the food and use the pumpkin mix with proper measurements for his size/weight so that he didn't get upset tummy. I wish I could remember her name so I could tell the owner of the store what a great job she did. I have never been to a store and received that much help and when leaving the store felt totally confident with my purchases

 8 years ago (13-02-2017)

This store and staff is FANTASTIC!  So friendly, so clean, so professional.  Absolutely great with the cats they are sheltering. THANK you!

 8 years ago (21-03-2017)

I dropped off 6 baby hamsters off to paulmac's on April 1st.  Me my sister and my niece and my sisters friend went to paulmacs on April 8th to see if the 6 baby hamsters i gave them on april 1st and my niece wanted this one hamster she named pebbles for her birthday ( she was so sad) we go there there 3 girls are surrounded us. And was bitches and my sister was like my sister called about baby hamsters and she gave u guys 6 so they're like we cant sell them cause they so small so we go to the pet store the girls are soo rude i said somebody's going to start bitching and the girl was like what im like nothing so i walked out of the store i was gunna start beating them up then my sister was like to herFriend go check on my sister i gave them 6 they said 2 was sold 3 was left.  The girls they have no clue what they are doing!!! They will hire anybody and everyone that has no experience with animals or know anything bout them

 8 years ago (09-04-2017)

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