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Pavilions

  1. Central LA
  2. West Hollywood Store

Reviews, get directions and contact details for Pavilions

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Visit your neighborhood Pavilions located at 8969 Santa Monica Blvd, West Hollywood, CA, for a convenient and friendly grocery experience! From our bakery and deli, to fresh produce and helpful pharmacy staff, we’ve got you covered! Our bakery features customizable cakes, cupcakes and more while the deli offers a variety of party trays, made to order. At the butcher-block you’ll find an assortment of meat and seafood, even offering sushi in select locations, while the produce department is full of fresh fruits and veggies galore! Shop the floral department for exclusive debi lily design™ products and services and stop by the pharmacy for specialty care, including immunizations, prescription refills and so much more!

Pavilions is dedicated to being your one-stop-shop and provides an in-store bank, Coin Star system, and Western Union service in select locations! Further enhance your shopping experience by grabbing a hot cup of coffee at your in-store Starbucks or Seattle’s Best Drip Coffee and enjoy renting a movie from Redbox. Check out our Weekly Ad for store savings, earn Gas Rewards with purchases and download our Pavilions app for just for U® personalized offers. For more information, stop by or call (310) 595-1730. Our service will make Pavilions your favorite local supermarket!

Address: 8969 Santa Monica Blvd, West Hollywood, CA 90069, USA
Phone: (310) 595-1730
State: California
Zip Code: 90069


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Reviews
GREAT SELECTION and PRICES! Tons to choose from...household name-brands, store brand items, specialty brands, & organic options. Excellent wine, bakery & floral departments. Pharmacy inside store (special hours see store's website). Starbucks kiosk. Sushi counter with seating. Sandwich station. Soup section. Table & seating area. Deli & Meat/Seafood could be better but no big complaints. Produce department is NOT so great. * 24-HRS * Lots of PARKING - I've never had to park in the attached structure but I know it's easy elevator access. * Fantastic LOW PRICES - and go even lower when you download the Just4U app, which gives you digital coupons & personalized discounts - I've received free milk, spinach dip, salad dressings, and more! * And again, EXCEPTIONAL WINE selection ... Lorie is the best and she really knows the wines so don't hesitate to ask for recommendation!
8 years ago (13-05-2017)
Title: Don't shop at Pavilions :-)) Especially not in West Hollywood, especially not in the early morning and not in the evening :-))) Unexpectedly awful! The lack of customer service was unbelievable! First, the West Hollywood location is a 24 hour store. However, as I arrived early in the day, ALL of the isles were blocked with merchandise, with employees hardly in sight, and making it not only difficult but unsafe to navigate through the store. It was as if there were no consistent plan of restocking. With very few exceptions (and I mean only one guy) the employees were so unwilling to make any accommodation for the morning customers! It was as if we all were some unwelcome guests, like we were inconveniencing them! Then, they did not have in stock the item advertised by their "Monopoly" game. That wouldn't have been so bad, except they did not try to provide any assistance in substituting it with a similar product. They just stamped my coupon, explaining it is the same as offering me a rain-check. FALSE! When I went to another store, the manager said she would love to help, but it seems the coupon has already been redeemed BECAUSE OF ITS STAMP...?!!! So I went back to West Hollywood, after talking on the phone with one of its managers, supposedly. I told him I will be at the store soon, and he promised to assist me, yet when I arrived, I was told he was on lunch, and they did not know when he'd be back!!!! Seriously, how much time does a Pavilions store manager get for lunch? We, common folk, would like to know :-)) So another manager, Greg Priestley or something, supposedly was recommended to assist me. First, I got to witness the attitude he had towards another lady customer who wanted a discount for her groceries. Boy, was he obnoxious! So I knew I shouldn't expect much of him to start with, but, patiently, I decided to pursue what now became an issue of principle more than anything else. I believe in being treated right as a customer, and I was going to get that... or so I thought. I could not have been more wrong!!! First, he said he cannot do anything for me because he already did all the substitutions he could have. Incredible, isn't it? With a store with thousands of items, he is telling me there is nothing he can do, and the warehouse doesn't have the item either... ??? Then he requests - without solving my issue - for me to move to the side of the cash register he was at... so that he can help ANOTHER customer!!! In other words, he simply dismissed me! OMG moment when I realized that. So I demand - again, way more polite than the shyster deserves it - that he either gives me an item similar in type, either he at least voids the stamp that impedes me from redeeming the coupon at another store. At which he reluctantly asks an employee to look through his bag of coupons and find me an identical one, but of course, without the stamp. Which the employee, indeed did. But wait, this isn't over yet! I return now to the store whose manager said would honor the coupon only if it didn't have the stamp :-))) If anything, I am persistent... And pissed, by now. I go only to find that the manager that said that left for the day and there is no manager for the shift, because the night manager, due to Memorial Day weekend (my note :-)) just called in sick. Eventually a good humored cashier, and the only one with a smile on her face out of all the Pavilions employees I managed to see that day redeems the coupon and makes the substitution that could've, would've, should've been a breeze. End of story. Or is it? Well, listen up, Pavilions people. There is no job in customer service without the customer. So don't f... yourselves up. Thank you for reading this post.
8 years ago (28-05-2017)
Every time I have gone there. Everything has been excellent. The food is delucious. I like the soups.
8 years ago (04-07-2017)
Fun grocery store. Seems small, but it's packed full of yummy items. You can't help but love a grocery store that sells good sushi :)
8 years ago (18-05-2017)
Nice, if not a little pricey. Make sure you use a club card or phone number or else the prices are truly too high.
8 years ago (27-05-2017)
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