Pep Boys Auto Parts & Service

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Pep Boys retail and service location offering a wide range of parts, tires and accessories. From parts, tools and garage equipment to electronics and appearance products, it's all available instore or online. Auto repair services are available 7 days, 6 nights a week a week with ASE certified technicians. Tow-to-Pep service available. Go to pepboys.com for appointment scheduling and to shop online.

Address: 570-580 Providence Hwy, Dedham, MA 02026, USA

Phone: (781) 461-8880

Website

moc.syobpep@sutcatnoc

State: Massachusetts

City: Dedham

Zip Code: 02026

Opening Hours

Monday: 7:30 AM – 8:00 PM
Tuesday: 7:30 AM – 8:00 PM
Wednesday: 7:30 AM – 8:00 PM
Thursday: 7:30 AM – 8:00 PM
Friday: 7:30 AM – 8:00 PM
Saturday: 7:30 AM – 8:00 PM
Sunday: 9:00 AM – 6:00 PM

Update Info

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Reviews

I had a horrible experience with the service department at this location several years ago and reviewed it back then. I recently tried it again because the retail side of this half retail and half service shop was reasonably good.
I have found that the parts store has remodeled. It is now significantly smaller then it's old set up. Gone are many of the fun, decorative hobby parts. I would NEVER again bring a vehicle here for any type of service and now I find the parts department has half the draw it used to have. This is one store where I will never shop again.

 7 years ago (01-02-2018)

I live in Peabody, MA, about 40 miles away from this store. This location was the closest Pep Boys to me that had the specific four tires I was looking for in stock, or so I thought. I called to verify, and they told me “yes we have them, and aren’t busy so come on by this afternoon.” They read back to me the exact model and size of tire on the phone, so I know they didn’t mishear me. I then proceeded to make the 45 min drive to Dedham, only to be told it would be a “several hour wait” and that they didn’t even have the tires I wanted in stock. The guy didn’t seem very interested in having me as a customer or making the situation right. I’m very annoyed with this, especially since I wasted the better portion of my Saturday on this. Luckily for me, the Town Fair Tire local to me has the tires in stock, and was able to beat the Peb Boys price. I will be taking my business there and not be returning to Pep Boys in the future.

 7 years ago (10-03-2018)

I went online and NTB gave me a quote for a complete package (4 new tires, alignment, etc). I called them to set up an appointment with a gentleman named Stuart...he confirms that the price quote was accurate, so I made my appointment. Stuart informed me that he would not be working that day, but George will be and he will take really good care of me. When I arrived for my appointment, George gave me the total price to pay and it was $400 MORE than the original quote for the same exact tires and service I requested. I was so upset and angry.  I left. I drove down to Pep Boys about 1 mile away.

Once I was there, I had the pleasure of being helped by Fernando Avila, who could clearly see I was very upset.  He was so pleasant, took me through the process, explaining everything in great detail and gave me a guaranteed price. He asked if I could wait for 2 hours, as they can take my car right now.  I said that it was cutting it tight but he send he would aim for 1 1/2 hours.   So I agreed. ONE hour later, he came to me and said: "your car is now ready" .....WOW!!

What a GREAT experience!! Fernando was amazing!  I need new rear brakes and I will definitely go through Fernando for them. I walked into Pep Boys on the verge of tears and left with a big smile. He is an exemplary employee and I hope the owners realize, just how wonderful he is.

 8 years ago (12-11-2017)

Well as for the store and there employees and products great ppl and great deals I haven't got my car serviced there yet but will try in the future.  As for now ordering parts and picking them up and doing the work my self.

 7 years ago (19-01-2018)

This store is garbage, do not waste your time making appointments. I always made an appointment to change the oil in my car, you arrive and they sometimes do not have systems and never know when they solved it. And if they have a system that day, they take up to 3 hours for an oil change, NO MATTER IF YOU HAVE AN APPOINTMENT. The customer service is horrible. It is better if they hire animals, I believe that animals have more education than the people who work in this store.

 7 years ago (19-01-2018)

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Pep Boys Auto Parts & Service

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