McCracken Automotive

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Address: 107 Spring St, West Roxbury, MA 02132, USA

Phone: (617) 325-2200

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State: Massachusetts

Zip Code: 02132

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Reviews

A close friend of mine suggested I use McCracken. She was always raving about it. Finally, when my car needed calipers and pads replaced I took it. Best service I have ever had. They are honest, friendly and really make an effort to get to know you. I received a text from the with a link to the photos they had taken from the parts that were worn and needed replacement. They are great.

 8 years ago (23-09-2017)

Locally owned business. They take good care of you and your car. They do excellent work and explain what work is needed and why.

 8 years ago (05-08-2017)

This place was a joke of a business. i had to send car back 3 times. They said it was the cables to battery that was issue. we agreed to price  under $200. Then they said "after backing it out of garage  that it was alternator"......I was stuck so agreed to that new fix to original problem. They advised me to change a belt for $100 with no labor. We agreed. Next called they said all set but you should rotate wheels....i said how much and the $ was 519.  When my wife pick up car it was $680. they said they did add all the wheel rotating.

2 day later car is dead again...which was original issue. A few more days in shop...i finally had to call them. No contact from them. McCrackin said that users were leaving car in auxiliary more thus killing battery and killing car. He said he did not want to charge me the 4 and a half hours for job and he was not going to fix. We agreed the 2 hours of "figuring out" what problem was. I feel i should not have to pay a mechanic to "figure out problem....but i needed car and paid his $85 per hour for this joke of a mechanic. 

Here is the joke. My son drove car home from shop and windows wipers, lights , electric seats are all bad,. The wipers turned on lights and had to shut car off. to turn them off. 

After asking them if they ever check they work before they give car back i was biting my mouth in anger. They agreed to take car back again. 

I  never spoke to the mechanic only Conner who seems to just handle the phones. My advise is to never to go there. They seemed to have roped me in and made bill go up incrementally after i already paid for each item.

 8 years ago (20-02-2017)

The check engine light in our sons car was on and while we were pretty sure it was due our daughter not putting the gas cap on tightly, we weren't sure. I called McCracken and they said bring it by whenever you have the chance and we'll clear the code. We brought the car in and they cleared the code and ascertained that it most likely was the gas cap. We have had to pay $75 to have this done at the dealer before. McCracken's staff was so nice, kind and helpful. They didn't charge us a dime and sent us on our way. We wouldn't go anywhere else

 9 years ago (30-04-2016)

Reasonably priced. Good service. 

 9 years ago (09-12-2016)

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Reviews, get directions and contact details for McCracken Automotive

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