Pep Boys Auto Parts & Service

Reviews, get directions and contact details for Pep Boys Auto Parts & Service

Story

Pep Boys retail and service location offering a wide range of car parts and accessories, from brakes to electronics and car care, as well as auto repair and services, including oil changes and tires.

Address: 20900-A Frederick Rd, Germantown, MD 20876, USA

Phone: (301) 540-4686

Website

moc.syobpep@sutcatnoc

State: Maryland

Zip Code: 20876

Opening Hours

Monday: 7:30 AM – 9:00 PM
Tuesday: 7:30 AM – 9:00 PM
Wednesday: 7:30 AM – 9:00 PM
Thursday: 7:30 AM – 9:00 PM
Friday: 7:30 AM – 9:00 PM
Saturday: 7:30 AM – 8:00 PM
Sunday: 9:00 AM – 6:00 PM

Update Info

related searches: Advance Auto Parts, Pep Boys coupons, Pep Boys Hours, Pep Boys Locations, is pep boys: going out of business, Auto parts store near me, NAPA Auto parts, What happened to Pep Boys

Similar places near

AutoStream Car Care Center 2 miles Our car had 2 punctured tires, and one tire had a spare. When we called, Michael was ...

Damascus Motors 6 miles Pricing seems a bit high, but overall great customer service

Damascus Automotive Services 6 miles Cute dogs, great mechanics, good rates - not sure what else to ask for

Olde Time Industry 6 miles

Bobby's Garage 7 miles Nothing but positive comments for Bobby's Garage. They are good at what they do and ...

Meineke Car Care Center 7 miles Quick service done in a professional manner. It is recommended to make an appointment...

Advance Auto Parts 7 miles While in Mount Airy, MD our battery died. Shout out to Dre at the Damascus, MD store ...

Ray's Auto Repair LLC 7 miles Honest, Reliable & Fair Price. Ray was former service manager at Damascus Chevrolet ...

Burdette Brothers 7 miles I have known and done business with Donald Burdette for years and my family has even ...

Urbana Pike Carroll Fuel 7 miles This place is extremely dirty even for a gas station.

A L Smith Glass Co 8 miles Getting unloaded at AL Smith Glass. These guys are always friendly.

Auto Ronnie 10 miles You'll get honest and trustworthy service from Ronnie & Sheila. I've never been disap...

Green Valley Garage 10 miles Took a vehicle here for inspection. They looked at it same day. Mechanic explained wh...

Advance Auto Parts 10 miles Awesome selection and great service. Julia is a friendly associate and knows her prod...

AutoZone 10 miles Any, all auto parts, accessories plus pleasant, helpful staff-manager assisted me on ...

Dynamic Automotive 10 miles Five star service all the way. That moment I pulled up and was parking my vehicle, so...

D3 Tint, LLC 11 miles I've had my [professional laser cut] tints now since July 2017 and they still look li...

Auto Service Urbana 11 miles

Reviews

What a scam!! Their customer service is an absolute joke! The guy told me that I couldn't get a tire rotation because my tires on the back were my good tires, it's a front wheel drive! Regardless of what this know it all "thinks" my tires are due for a rotation. He then proceeds to inform me that I will need to replace my two front tires before winter, I tell him they are less than a year old! He tells me oh no they aren't, and proceeds to argue with me about MY tires! And tells me that they aren't even the same 4 tires! It's really sad when you have to run from a free service because the ones providing the service know absolutely nothing about what it is they do. Please stop treating people like they are idiots, and remember you are there to provide a service.

I would love to reach out to that email address you provided for me,  but by the looks of it you don't do anything about the problems at hand so I guess I will just be grateful that none of your employees touched my car and I have found educated people to take care of my needs.

 8 years ago (28-12-2017)

I got here at 10:50 am for my 11 am appointment and was told that it would take 60 -90 minutes to put on the 2 tires.  When I checked in at 1:00 to get a status, I was told that they were putting the lug nuts on my car and they were going to bring it out. Fast forward another hour the car was still on the rack.  I didn't get out of there until 10 minutes after 2.  3 hours of my day gone for 2 tires.  Never again!

 8 years ago (23-10-2017)

Today is the 3rd time they've had my car. It's like they hold it hostage. First time I had an appt @ 1:00pm. Dropped it off was told they'd give me a call. Around 4 I called, they hadn't even begin to look at it. Mind you I only needed a pressure test done! 7:30pm I called again they were just about to look at it. 8:30 they called don't have a tool to do test wanted to keep my car overnight but I work at 5am next day. Picked it up, rescheduled appt but could not leave my car this time. They assured me it'd be fine right away. Go in next day they told me I had to leave it, they couldn't start it for awhile. I left. All I needed was a pressure test. 30 mins tops! Last night had it towed to pepboys my battery died need a new one. Today it's not 1:18pm and they still have not even pulled my car into the bay!!!! Told me they do appts first but yet both of my appts were absolutely not abided by! They could of cared less about my appt times. Now all I need is a new battery installed and they've had my car for 18 hrs! I'm not 1 to usually complain I understand things take time especially vehicle work.. however they are completely in over their heads or just can't manage time. This is the last time I will EVER take my car back to Pepboys.

 7 years ago (03-01-2018)

I've gone to Pep Boys for tires, a  battery, and 2 brake jobs in the last 3 years and have always had great and courteous customer service from every service team member be it Edwin, Mandeep or Andy. They called me to let me know immediately upon any problems and promptly when the service was complete. I've also had problems getting quick service with an appointment as others have complained but sometimes it's just too busy. When you do reasonably priced work with pleasant customer service and coupons and special deals to boot you may be busy!

 8 years ago (24-09-2017)

Horrible experience. Was told would take 90mins. Still here 3 hrs. Rude  rude staff. Last visit hete

 7 years ago (02-02-2018)

Comment on this business

Map, Satellite View
Street View

to add Pep Boys Auto Parts & Service map to your website;

<iframe width="450" height="300" src="https://us.a-better-place.com/v.php?seo=pep-boys-auto-parts-service&id=1348150&yuk=300" frameborder="0"></iframe><p style="font-size:11px;margin-top:5px;"><a href="https://us.a-better-place.com/pep-boys-auto-parts-service-i1348150.html" target="_blank" title="Pep Boys Auto Parts & Service">Pep Boys Auto Parts & Service</a></p>

Reviews, get directions and contact details for Pep Boys Auto Parts & Service

Story

Opening Hours

Find nearby businesses, restaurants and hotels

We use cookies