Pep Boys Auto Parts & Service

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Pep Boys retail and service location offering a wide range of parts, tires and accessories. From parts, tools and garage equipment to electronics and appearance products, it's all available instore or online. Auto repair services are available 7 days, 6 nights a week a week with ASE certified technicians. Tow-to-Pep service available. Go to pepboys.com for appointment scheduling and to shop online.

Address: 1006 New Britain Ave, West Hartford, CT 06110, USA

Phone: (860) 570-2525

Website

moc.syobpep@sutcatnoc

State: Connecticut

Zip Code: 06110

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Reviews

I have never had a problem with any of the major or minor services I've had done here. Pricing was always better than the dealerships, and in some cases a diagnostic check was free vs ~$90 at the dealer. Waiting area is pretty spartan, but that's par for the course.

 9 years ago (19-04-2017)

Bought replacement headlight bulbs for a DIY project here. When I was so clueless I couldn't do it, they cheerfully did it for me. Not for free, but less than my dealer would charge. And they let me return the wrong bulbs I got and purchase the right ones. They were friendly and accommodating and didn't once laugh at me for being a DIY fail :) TV and coffee while you wait!

 9 years ago (14-06-2017)

I had an appointment at 10 a.m. for a two hour job. 2 hours later I came back to the location to find my car still sitting where I parked it. The person behind the counter said they were behind and seemed confused that my car wasn't being worked on yet. I wish I had looked at all the one-star reviews before I booked an appointment here definitely not going back.

 9 years ago (27-04-2017)

Had an appointment at 8 and had to get on the road quickly. They schedule 4 other appointments at 8am with only 2 mechanics. They also didn't even start on anyone waiting until 8:30. An appointment is an appointment and these guys clearly do not respect anyone's time.

 9 years ago (06-05-2017)

It's decent service but, they like to overcharge you. 40 dollars for a serpentine belt and 110 for the labor. I won't have this work done there. Don't do any basic work here. Only specialized jobs.

 9 years ago (25-03-2017)

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Pep Boys Auto Parts & Service

Reviews, get directions and contact details for Pep Boys Auto Parts & Service

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