Pep Boys Auto Service & Tire

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Pep Boys service location offering auto repair, maintenance and brakes services. With everything your car, truck or SUV needs from oil changes to new tires and suspension. Auto repair services are available 7 days, 6 nights a week a week with ASE certified technicians. Tow-to-Pep service available. For appointment scheduling, go to pepboys.com

Address: 3108 Moffett Rd, Mobile, AL 36607, USA

Phone: (251) 479-9444

Website

moc.syobpep@sutcatnoc

State: Alabama

Zip Code: 36607

Opening Hours

Monday: 7:00 AM – 7:00 PM
Tuesday: 7:00 AM – 7:00 PM
Wednesday: 7:00 AM – 7:00 PM
Thursday: 7:00 AM – 7:00 PM
Friday: 7:00 AM – 7:00 PM
Saturday: 7:00 AM – 7:00 PM
Sunday: 9:00 AM – 4:00 PM

Update Info

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Reviews

The best place in Mobile. Trustworthy. Mr. Mike is awesome!

 8 years ago (28-01-2018)

Let me begin by saying that I fear that my relationship with Pep Boys may be permanently damaged. Additionally, people including myself are more likely to share information about a negative experience than a positive one. I feel as though you need to be made aware of my experience in the local store on Moffett Rd. in Mobile AL. 

Last year, in June 2015, I purchased a battery for my 2013 Buick Lacrosse. It resolved the issue in my car. I had no further issues until last week when my battery died. I had the battery charged and the same issue occurred the following day. I visited the store to get an oil change and the warranty honored on the battery. 
I was told that the battery had to be tested. After the alleged test, I was told that the battery tested fine. I explained that there was not any other issue with my vehicle to "Betsy". I found her to be apathetic and dismissive regarding the matter. I asked to speak with a manager, but was told to check back the following day. 

I spoke with Brian, the manager, the following day. He too, refused to warranty the battery and told me that it would, "Test fine today, if it tested fine the day before." 
I proposed a solution in which I would take the vehicle to an authorized Buick dealer. If they agreed that nothing else was wrong with my car and the battery tested bad, he would honor the warranty. This left me without the use of my car for the entire weekend. Additionally, I lost time from work as well as my lunch hour. The diagnostic test from Buick determined that the battery had a bad core. Now mind you, Brian promised that he would deliver it to Buick if the battery tested bad and that he would install it himself. Upon receiving the call from Buick that the car was fine,  the battery had a bad cell, the battery date was NOVEMBER 2014, he did not fulfill that portion of his promise and still charged me for the installation. I ended up having to pick up the vehicle from Buick and take it back to Pep Boys.  There was no apology, expression of regret, nor compensation. 

My question to you is this: Do you want that to be the narrative of the customer service experience of your establishment?

 9 years ago (21-09-2016)

Let me buy a lifetime alignment and didn't even have the tools to perfectly align my car been through 3 tires now

 8 years ago (09-09-2017)

While on a recent business trip, I had to make an unplanned car repair visit and found PepBoys on Moffett Road. I can't say enough nice things about their timely help in getting me back on the road. The waiting area was nice (I was able to work at one of the tables) and the Asst. Manager, Malayna, was the best! So friendly and concerned about helping me. She is a gem, for sure!

 9 years ago (29-11-2016)

I was happy with the service
Thanks

 8 years ago (09-12-2017)

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Pep Boys Auto Service & Tire

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