Pet-Agree Grooming Supplies

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Address: 6755 Shiloh Rd E #109, Alpharetta, GA 30005, USA

Phone: (770) 781-4228

Website

State: Georgia

Zip Code: 30005

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Reviews

I met Keili at the show tonight! Amazing lady! I look forward to a wonderful future.

 8 years ago (10-04-2017)

I purchased a electric grooming table from this company at the 2016 Groom expo in Wilmington, Ohio. I can't provide the model number because It came dinged and dented and it was sent without a manual and miss matching parts. We contacted the company and they said it must have happened during the delivery. That did not explain the absence of a manual and the miss matching parts. After quite a few phone calls, of which quite a few were not returned, our sales rep Keili and I came to the best solution that there was going to be. Part of the solution was a $200 refund that NEVER happened of which now Keili denies ever saying. I was asked on the phone did I have proof that she said this, keep in mind most of these calls were made during our business hours as we own a grooming shop, and I didn't know I was dealing with this KIND of company. They did send me a forced air dryer that was part of the deal on top of the $200 refund and one free part that broke on the already damaged table and one bottle of Love Potion No.9 that they claimed was a free sample. All samples are free. I didn't ask for the dryer or the samples. All i was interested in was Keili's offer of the $200 refund. Which I would have used to fix the less than 6 month old table that also didn't come with a warranty, paperwork or manual. The 180 degree rotational arm broke ( the mount mechanism that holds a spring inside. The ends of the spring sheered off.) and the rear arm mount ripped at the weld and there was a ground wire for the rear electrical receptacles that was broke in two. In more than 30 years in grooming I have never ran into a company with worse customer service than this company. Unwilling to stand behind the products that they sell. I was made to feel that I was in the wrong the whole time and that I was a bother. Worst company and product I've ever dealt with. Buyer beware!

 9 years ago (18-01-2017)

I love their grooming services. The facility is always clean and the employees treat my dogs with the same love and kindness I do. A++

 10 years ago (22-02-2016)

WORST SERVICE EVER bought a pair of clipper from them in feb at the trade show and they didn't work tried calling and getting a refund or help of ome kind and the guy on phone said he didn't know were my paper work was and would call back we called 3 times with same excuse .Anyway had to pay  80 dollars on a  motor in the brand new clippers and a new drive already 
my company is san dimas pet grooming

 9 years ago (04-05-2016)

Great customer service!

 9 years ago (19-08-2016)

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