Petco Animal Supplies

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Address: 2280 E Franklin Blvd, Gastonia, NC 28054, USA

Phone: (704) 861-8549

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State: North Carolina

Zip Code: 28054

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Reviews

I stood there for 20 minutes looking at shampoo for dogs, not one person asked if we needed assistance. I then proceeded to the cash register where there were 4 associates talking about their personal life. I did not want to be rude and interrupt their conversation (after standing there for awhile) and decided to leave. Not my usual experience at Petco..

 8 years ago (15-07-2017)

I use to love this store it was my go to for the last year. Since all the locally owned pet shops have sadly disappeared. But for the last five months  or so I have had horrible experience after horrible experience there. They got in a whole bunch of new staff and for the lack of a better word they are the shittest at customer service I have ever had to deal with. You get better customer service at a Wal-Mart than this place. Every time I go in there no one wants to help you and God forbid if you pull teeth long enough with them to do their job it about kills them. They just want to stand around the registers and talk among themselves. 
     So I guess it's time for my last and final story about this Petco to explain why I'm never going back to it. 
     I went into Petco to get some crickets for my reptiles and scorpion because Petsmart was sadly out. The biggest mistake was walking through the doors of this place. Instantly I was met by three employees staring me down clearly dreading to fact they might have to work. Also as a side note it was only me and one other customer in the store at the time. So to my surprise after looking around a mintue to get some other supplies one of the employees actually walked over to the reptile section. So I flagged him down and asked if they had crickets. He told me they were running low. That's when I told him I needed a 150 or whatever he had left in the large crickets, and that I also needed 20 pin head crickets. He literally grudgingly sighed and went to go get my crickets. Because that was the biggest burden I could ever ask for. After taking for ever to get the pin heads he told me the rest would be at the registers. I get up to the registers he had haphazardly tossed the pin heads in the sun and was to busy  gossiping to another employee and never got my other crickets up. That's when the only other customer in the whole store asked the man for crickets. That by the way I already staked claim on. He happily got hers and sent her on her way while I'm still waiting there for the crickets I already requested. Pissed off at this point since I have been in there waiting for at least 15mins. on some stinking bugs. And they had enough time to help anybody else but me. This is literally the first time I left stuff on the counter and left pissed off from a store. 
      I'm generally a patent nice person in stores since I work in retail as well and know it can suck a lot of the time. But there are some things that are just inexcusable. That is the last time I go into this store until they actually get good staff again.

 8 years ago (19-09-2017)

I like the store however my family and I were there half hour to closing and the sales man helping me was clearly ready to go and honestly was not helpful in any way. Actually talked us out of a pet instead of onto one so we wouldn't stay to pick one out! Wow! We won't be going back to that location. 

 8 years ago (28-07-2017)

Everyone there is so nice and helpful. They also have wonderful dog training and a very clean store.

 8 years ago (11-08-2017)

A great place to find quality fish. Other pet stores don't seem to take good care of theirs. I've seen a few belly-up fish in the tanks, here, but the clerks are always happy (and quick) to remove them.

 8 years ago (20-05-2017)

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