Petro Home Services

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Address: 2579 S County Trail, East Greenwich, RI 02818, USA

Phone: (401) 621-5196

Website

State: Rhode Island

City: East Greenwich

Zip Code: 02818

Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews

I am extremely dissatisfied with your oil delivery service. I am on your automatic delivery system and twice this winter you have either failed me or almost have failed me. The last delivery you made was when my tank was extremely low, but I let it go because of the very cold weather. This morning I woke up to an empty oil tank and no heat. You guys just can't get your automatic delivery calculations right. Also, I can't get anyone on the phone. It took me 30 minutes to get through the busy signal and I have now been on hold for another 30 minutes and no one has picked up yet. I guess I am not the only one who is dissatisfied.

 7 years ago (08-01-2018)

3/14/18 update.  They endeup fixing their mistake. They were very nice and I would recommend the new petro!  I am actually quite satisfied now!

AJ Madison the company I bought a drying machine sent them to fix their dryer which was under their warranty. They came and never truly fixed it and instead of billing them they billed me for $190 and the machine still broken. And my eyes they came here for a half hour and said yep it's broken and they left and they want one $190 dollar's for that!

I'll rather get a lawyer, I don't even care if it costs me double I will not pay that! They will have to take it over my dead body

 7 years ago (14-03-2018)

You guys filled 2 tanks on my dad's road directly across the street from his house a few days ago.  He has a contract with you as well...  he ran out of propane because your driver skipped him.

He's disabled and had cancer,  you wouldn't even pick up your 24 hour phone line.  I called with 3 phones.  Was on hold with 1 and then later on there was no hold option and you would let it ring 2-3 times and hang up.  

This is more than unacceptable and I am more than irate.  THANK GOD FOR THE DISPATCHERS at The Charlestown Police Dept.  They related to me that BUCKLEY was your Subsidiary.  I called them and Ray T was out at my dad's  house within 40 min.  He dripped in 23 gallons and apologized for what your company did and is pulling.  You should give him s bonus because he saved you guys from a lot of b.s. from my lawyer.  

I have been on hold  now for 30 min trying to get you to fill your tank that he has a a delivery contract for.  You're charging him $1.00 more per gallon than Santoro quoted us....  they answer the phones by the way and deeply apologized for not being able to help us since you own his tank.

Totally unacceptable.  I plan on contacting the attorney General office as well as channel 10 news today.  Hopefully your company is held responsible for all of the homes that had damage from a freeze out that would have been avoided had you held up to your delivery contract.

 7 years ago (08-01-2018)

I called Pedro for service on my boiler and to get my oil filled in my tank they told me they would be able to come January 3rd to do the service and fill up my oil tank I always running out faster than normal so I called them 3 days in a row telling them I needed oil as soon as possible please come out and help me they said they would come out that day the next day or the day after at the latest so I gave him the benefit of the doubt and I waited and continue to call him every single day the third day they feel to come out and fill my oil tank and my oil tank ran out of oil in my house froze and then I had a burst pipe because they failed to keep there promise not only will I not be using futuro ever again in my life but I'll be telling all my friends and family members not to use them as well

 7 years ago (07-01-2018)

Charges almost 150% more than every other supplier in Rhode Island even with a contract.  Automatic delivery was very inconsistent and ran out of oil twice this winter and representative tried to blame me. Never again.

 7 years ago (27-02-2018)

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