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Del Tufo Plumbing & Heating Co

  1. Rhode Island
  2. Rhode Island Plumber
  3. West Warwick Plumber

Reviews, get directions and contact details for Del Tufo Plumbing & Heating Co

Address: 85 N Marlborough St, East Greenwich, RI 02818, USA
Phone: (401) 884-4232
State: Rhode Island
City: East Greenwich
Zip Code: 02818


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Reviews
Honest and reliable. I'm not a fan of the chains, too many Junior people billing out at full rates. These guys show up with the right tools and more importantly the right skills to get the job done. Will repeat.
8 years ago (12-11-2017)
Two guys always came for often a one person job, increasing the total. Problem was not fixed or properly diagnosed. They set our water heat heat setting full blast to increase duration of hot water filling tub. Consequently, the issue was not resolved as we need a 40 gallon heater vs a 30 gallon tank we have. The water heater backed up and leaked water all over the basement floor. Another source claims the setting of the heater adjusted by DelTufo was against code. Other issues I.e leaking shower head upstairs was also fixed once water heater valve released air buildup after paying DelTufo a lot of money to replace parts and labor. The one star earned is for a payment plan they established for furnace repair... although I would not know if the thousand dollar amount was necessary or not to fix that problem.
7 years ago (02-01-2018)
The best. Very reasonable
8 years ago (19-11-2017)
Not a good experience when one rushes home to honor his end of a "2-4PM" appointment. Not only does plumber not show, but there is no call to explain......
8 years ago (01-05-2017)
Negative 5 Stars if possible. My wife and I had a very unpleasant experience with Deltufo. They initially rescheduled us a couple of times so that was an inconvenience since we both work and needed to shuffle our schedules. They eventually removed a waste line out of our basement and didn't put a drop cloth down or any other protection on our 1 Day old, brand new carpet. This resulted in feces and rust stains on a carpet directly below the waste line and all along the carpeted stairs. We saw Mike scrubbing the carpet with soap with water and when I asked him what happened, he said "It was dirt from the leaves outside." This clearly was not the case so he was dishonest and not straight forward. A day or 2 later, we got a call from the mother and owner of the company, looking for a lost power tool (Mike was in an obvious hurry and surely misplaced it) and said, "you're carpenter must have stolen the grinder because he was also there working on the house." I ignored this wild accusation and I'm positive Mike has since found his power tool. Shortly after this phone call, my carpenter who was at the house, said that Mike didn't ring the doorbell (or call me for that matter), and barged into my home in a panic looking for his grinder. This was unacceptable and extremely inappropriate behavior. We replaced the carpet and deducted the total from the bill that was sent. We wanted nothing to do with Deltufo coming back to our home after all of this. I tried calling multiple times to explain that we replaced the carpet based on the fact that we weren't too happy about feces being spilled all over our BRAND NEW carpet, being accused of stealing, and having our home barged into. We couldn't trust that Deltufo wouldn't just inflate the bill to absorb the cost of replacing the carpet and the grinder that they now think we stole. I tried to talk to them in person when they had the nerve to send us a bill (after they cashed my check for the balance) for the full amount of the work completed. Claire tried to ignore me and said she wasn't involved in this and no one was there to speak with me. She said their lawyer was handling it. Needless to say, our subsequent interactions with the Deltufo's (Mother and Daughter) have been nothing but unpleasant and extremely unprofessional. Mike hasn't once returned my calls to speak with me directly (and he is supposed to take over the business soon). I can't say enough about how awful this whole experience has been. We just moved in to our new home and having to deal with this has been extremely stressful. Even though the mother and daughter have treated us extremely poorly, I feel they are put in the awful position of feeling like they have to defend their son and brother who has dug himself a hole in lie he feels he can't get out of. If Mike had nothing to hide and wasn't responsible for this (which is impossible) he would call me back and have a conversation with me. Everyone makes mistakes and all Mike had to do is take accountability for it from the beginning and we could've worked something out (although I would've still demanded they replace the carpet). He chose otherwise and continues to deny it. The pictures of the stains that show a trail of feces from the waste line to the top of the stairs and the fact that my wife and I both saw him trying to clean the carpet, prove otherwise. It is concerning that he was caught red handed but still feels like he has to deny it. It's clear he has some learning to do if he's going to run the family business. His sister, who is admirably and viciously defending her brother despite all evidence against him, has a lot to learn about separating family emotions and business if they want to continue to have a successful business. Please think twice about hiring the Detufo's so you don't have to experience what we have gone through.
9 years ago (08-11-2016)
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