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PetSmart

  1. Texas
  2. Cedar Park Pet Store

Reviews, get directions and contact details for PetSmart

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PetSmart is the world’s largest pet supply and service retailer, offering over 10,000 products in each store to meet all of your pet’s needs. Services include grooming, dog training, cat and dog boarding, and Doggie Day Camp. PetSmart also offers a varied selection of animals for sale and adoption such as dogs, cats, birds, fish, amphibians, reptiles, and several breeds of small animals like guinea pigs, chinchillas, gerbils, hamsters and mice. Visit your Cedar Park PetSmart today!

Address: 11066 Pecan Park Blvd Ste 315, Cedar Park, TX 78613, USA
Phone: (512) 996-8605
State: Texas
Zip Code: 78613


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Reviews
Went here to look at some aquarium fish. They had a great selection compared to other Petsmart location. Staff was friendly and helpful. The staff and myself weren't able to identify a particular fish to determine tank compatibility, but they worked with me on a reasonable price, so I'd say all is fair in that regard. This is a very well stocked store for fish and aquarium decor. I didn't search for other items on this trip, but at a glance, the store seemed well stocked and in proper order. And this store is big, with plenty of shelf space and inventory.
8 years ago (05-01-2018)
Most of the employees here would rather be doing anything else. This location is almost always out of whatever I need, and no one seems to know if or when it will be in stock or ordered. You're better off driving the 2 minutes over to Petco.
8 years ago (12-10-2017)
Took my dog here to get groomed and we will not be back. their customer service is terrible. The lady helping me with check in was not friendly at all, I felt like an inconvenience to her even though we had an appointment. I was talked in to upgrading the grooming service because of a special they were running and she quoted me $56. But I ended up paying over $70. The lady helping me when I picked my dog up had terrible customer service as well, she never made eye contact and barely said anything to me. And to top it off, they had cut my dog's leg. I will definitely be finding a new groomer.
8 years ago (17-07-2017)
The customer support here was phenomenal! The staff jumped through hoops to help me, let me play with a guinea pig while they got their ducks in order, and wheeled the GIANT terrarium I purchased not only up to the front of the store for me, but to (and into!) my car as well. They went above and beyond for me and I've always had good experiences here!
8 years ago (08-04-2017)
Firstly, im gonna have to say that DON'T EVER GO TO THIS GROOMING HERE!! Immature groomers and unprofessional manager will rip your money off!! After what they have done to my dog, ill never go back here again!!! I'd like ZERO star option. I have been a very loyal pet smart customer since I started to have my dog for the last four years. I used to be a Banfield vet customer as well. Most importantly, I take my dog grooming to Per Smart! From Portland OR to Dallas TX, I took my dog to each location and was always happy with their service, UNTIL I moved to Austin TX and took her to this grooming service..... I was asked if she needs ear and teeth cleaning but no extra charge was mentioned. Their grooming price is about $43 and they added about $22 in addition as somewhat called "premium", which I wasn't explained what was premium. Okay, I paid $22 more than I usually pay, but I didn't complain about it until I saw their result. They are scammers and unprofessionals! The groomers said that since "my dog screamed", she and he didn't complete the face part. As you can see in the pictures, her body hair was very short, but FACE! So ugly! What about other groomers in other locations, they have done perfect jobs. However, only here at this location, they didn't complete jobs including teeth cleaning, ear cleaning, or face haircut, and charged me full and premium price. Even no apology for not completing their service. No humble attitude! I think it can be so simply concluded that these groomers just don't have skills. Period. I ended up with cutting her face hair and cleaning teeth and ears by myself and it was not hard at all, as you can see. I called and talked with a Pet Smart manager at this location for a refund, and she wasn't even feeling sorry for their poor service and impolitely telling me that "you can bring your dog to us back, if you want". She didn't offer me refund. What's wrong with these people. They are not trained in both business and grooming skills. They think that finishing only a body part is acceptable to charge a full price. I would like reduced price for the grooming and full refund for the premium because I don't see anything premium. It is worse than normal grooming, seriously. I'm very disappointed on their quality of customer service. Please compare these pictures. The one with long hair on face is Pet Smart's and short one is my grooming skill. Don't bring your pet to this Pet Smart grooming service! They will rip your money off!!!
8 years ago (21-07-2017)
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