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PetSmart

  1. Illinois
  2. Illinois Pet Store

Reviews, get directions and contact details for PetSmart

Story

PetSafe offers products to train, contain and keep your pets happy and healthy. From bark collars and pet doors to containment systems and the first ever lickable pet treat, our goal is strengthen the relationship between you and your pets.

Address: 976 IL-59, Aurora, IL 60504, USA
Phone: (630) 851-1310
State: Illinois
Zip Code: 60504


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Reviews
Very disappointed in the management of the pet hotel. I have been taking my dog here twice a week for the last six months. I have a general complaint on the unaccountability of the activities there. For instance, there is no confirmation of how many times the dogs have been fed, if at all, and I only receive an end of day report card about half the time. They seem constantly understaffed and overwhelmed. My main complaint is a recent incident. My dog is still a puppy and very energetic/excitable. Has never been involved in any incidents with other dogs, but loves to play. Apparently this energy is too much for the staff to handle as I received a phone call saying my dog would be caged all day and not allowed to play with other dogs anymore at all. For six months, twice a week, I brought my dog there and heard nothing but good things from the staff. Then all of a sudden my dog is banished from playing?!?! The management basically admitted that their facility is not big enough to deal with my dogs energy, so if you have a mid sized relatively energetic dog, I don't recommend this establishment. It seems they want low energy lap dogs only.
9 years ago (14-02-2017)
DON'T GO TO COURTNEY FOR GROOMING!!!! Before I took my dog in, I spoke with Courtney on the phone and she tried to assure me that I had nothing to worry about because she has 2 years grooming experience. After taking her in, I later get a phone call from her about my dog's FEET being matted and she would have to cut some parts out. I didn't mind it and told her to go ahead and cut the mats out the feet. When I went to pick her up, my miniature Schnauzer's face was cut off and very patchy. I told her that her face was shorter than normal, and Courtney then said that she was matted in her face...so I'm JUST NOW hearing about this! I called later and requested that Courtney no longer work on my dog, because I thought her way of grooming was lazy and she failed to properly communicate to me any other issues with my dog before proceeding to cut on her face. Courtney then, CALLED ME BACK and started arguing with me, and blaming me about my dog after I told her how I felt about the whole grooming experience. Instead of understanding where I came from, she was very combative and told me how she doesn't appreciate me saying how her grooming style was lazy. I told her that as a paying customer I'm voicing my opinion on how she went about neglecting to tell me that my dog's face was matted and I come in to this. She proceeded to blame me again saying I didn't brush my dog and put her personal feelings in it. I refused to speak further with her and requested to speak with a manager. Of course Courtney told her side of the story first to the manager (Alyssa) so she could have some sort of biased opinion before speaking to me. But what Courtney left out is that SHE CALLED ME and started arguing with me about the job she did on my dog. I come to this grooming salon regularly and never had an issue with my dog. She may have had a few matted areas, but the other groomers had no problems brushing them out to the point where she kept her facial hair. This is the first time I dealt with such disrespect and lack of communication from a groomer at this particular location. It wasn't about harming my dog. Courtney's grooming is very lazy, so go to her at your own risk! Having two years experience means absolutely nothing when it comes to her. Those types are usually the worst ones who can't take constructive criticism and don't care to learn anything new. This girl is stuck in her ways when it comes to grooming and it will never be her fault if you're not satisfied with her results. Plus she'll be the one to CALL YOU and give you a piece of her mind if you're not happy. Best of luck to this PetSmart with her on board!!!
9 years ago (07-10-2016)
I love coming here for my pets needs. Everything is always clean and organized and the people are friendly and always willing to help.
9 years ago (05-02-2017)
This review is for the Petsmart Doggie Day Camp. They were good back in the day. Lately, it seems like check in takes wayyy too long. We used to get report cards on a daily basis, but now they sometimes do and most of the times don't. Bad customer service overall. Have been taking our dog there for over 6+ months now for 2 days a week, but I guess we will be going else where.
9 years ago (14-02-2017)
I went into the fish section and every tank you looked in had ouji the tiger barb fish had splats of red on them the elecric blues were at the bottom of the tank they were dead not to mention how exspenise the fish were one goldfish was 21 dollars overall the fish were in terrible condition most of the fish were either sick or dead compared to other petsmart I've been to this one has to be the worse.
8 years ago (12-03-2017)
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