PetSmart

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PetSafe offers products to train, contain and keep your pets happy and healthy. From bark collars and pet doors to containment systems and the first ever lickable pet treat, our goal is strengthen the relationship between you and your pets.

Address: 1700 N Federal Hwy, Fort Lauderdale, FL 33305, USA

Phone: (954) 563-0143

Website

State: Florida

City: Fort Lauderdale

Zip Code: 33305

Opening Hours

Monday: 9:00 AM – 9:00 PM
Tuesday: 9:00 AM – 9:00 PM
Wednesday: 9:00 AM – 9:00 PM
Thursday: 9:00 AM – 9:00 PM
Friday: 9:00 AM – 9:00 PM
Saturday: 9:00 AM – 9:00 PM
Sunday: 10:00 AM – 7:00 PM

Update Info

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Reviews

There are many reasons as to why I would not recommend the PetSmart Grooming at the Fort Lauderdale store. First, I received a phone call about 1 hour before I was scheduled to drop my dog off asking if I could come later (5pm instead of my 12pm appointment). I had this appointment booked for 3 days prior, so if there were not enough staff or too many appointments I think I should have heard about this prior to an hour before I was scheduled to drop my dog off. If there is not enough staff, they need to allow fewer appointments. Then, when I dropped my dog off, I was quoted "the full 4 hours because we are very busy today." I was fine with that because I know it usually takes about 4 hours. However, when I called the grooming salon at 4:10pm (over the 4 hour mark) to check on the status of my dog, I was told that he "just got on the grooming table and it would be about another 45 minutes." I was livid, because I had given them plenty of time to groom my dog, OVER the 4 hours and he was just getting started around the 4 hour mark?? So why do I need to drop my dog off so early if he wasnt getting groomed... was he just sitting in a cage all day? Needless to say, I was at my breaking point already and was never bringing him back to this salon EVER AGAIN. However, it got worse. As I picked up my dog around 4:45pm, everything appeared to be okay. I take him home and as I am driving, I look down and notice that there is BLOOD EVERYWHERE on my jeans and my seat. I thought my dog had been clipped on his thigh or leg, but it was a lot of blood. I immediately became concerned and then noticed that they had clipped one of his nails way too short (there was barely a nail left it looked like) and it was bleeding really badly. I called the salon and they seemed very unphased by it stating, "oh im sorry, just place some flour on it and it will help stop the bleeding." REALLY?!? Now, I get that accidents happen and IF they had told me that they accidentally cut my dog's nail too short when I picked him up, I would have respected that but to not even inform me of this when they knew it had occured, it was if they were trying to hide the fact that they made a mistake. I WAS FURIOUS, and I have a picture to show the amount of blood that got on my jeans as I was driving my dog home. It astonishes me that someone can do this and not say anything, as if I wasn't going to notice or find out. NEVER TAKE YOUR DOG TO THIS GROOMING SALON, and definitely don't let them clip your dogs ​nails.

 7 years ago (03-04-2018)

Very good customer service! A little pricey.

 7 years ago (03-05-2018)

I showed up at one minute before closing and they still had customers inside but the door is locked. The overweight manager saw me twice but ignored me at the door.

 One of the customers saw me and let the cashier know, when they let out some customers and I told them I needed to get my pet sitter food before I left town, the manager lied over the cashiers headset saying I was not allowed in because the safe was open. Then why were there still 6 customers still inside?

Not my first negative experience at the store, I'm sad it is my closest PetSmart

 7 years ago (19-03-2018)

Bunch of idiots work here.  Needed a specific lamp dome for my tortoise. Called them up to see if they have it in stock.  After 4 transfers and 15 minutes. They tell me yes.  So I go to the store and guess what? They don’t have it. I’m really pissed because I needed to travel on business and I could have ordered one online and it might have gotten to me before I left, but I assumed that being able to read was a requirement to work here, but I guess that’s my bad. Now my tortoise is cold and not going to be able to digest his food properly! 

I guess you aren’t working here because you are one of the brightest minds. The employees here aren’t worth the stuff that comes out of my tortoise’s behind.

 8 years ago (04-11-2017)

After being on hold with the grooming salon for 5 minutes I was transferred back into the que.  Only to wait on hold 3 minutes longer before someone decided to stop what they were doing to help me. This place has lost the concept of customer service.

 7 years ago (30-12-2017)

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