Petsway

Reviews, get directions and contact details for Petsway

Address: 1517 W Battlefield Rd, Springfield, MO 65807, USA

Phone: (417) 882-7387

Website

State: Missouri

City: Springfield

Zip Code: 65807

Opening Hours

Monday: 9:30 AM – 8:00 PM
Tuesday: 9:30 AM – 8:00 PM
Wednesday: 9:30 AM – 8:00 PM
Thursday: 9:30 AM – 8:00 PM
Friday: 9:30 AM – 8:00 PM
Saturday: 9:30 AM – 8:00 PM
Sunday: 12:00 – 6:00 PM

Update Info

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Reviews

This is a two part review, one person deserves 5 star and one deserves 1 star, thus the three star total.

I work close to the Petsway on Battlefield and stop by on my way to or from work because of the proximity.  There are two young men that work there (Alex and Nate?) that are excellent employees for their ages.  They are positive, hard working, and knowledgeable.  I would scoop either of them up to work where I work, but you can tell they love animals too much!

Now for the good and bad part leading to this review.  I was in there about a week and a half ago and the tall employee (Nate?) was waiting on people a doing a phenomenal job.  Now somewhere along the way, the people he was helping dropped a mouse or rat....here it comes...the manager, who is usually out smoking, came over and completely embarrassed this young man in front of every customer in the store....over a couple of dollar mouse/rat that could possibly be re-caught???  Let me tell you a two dollar mouse/rat is not worth losing that customer and any other that overheard her.  I know one family won't be back because I heard them say it.  That lost revenue alone could be hundreds of dollars.  As for me, I will continue to come as long as I still work close.

Closing remark to the tall employee I think is Nate.  You are an excellent employee and you recovered wonderfully in the situation you should have never been in by your boss, keeping your customer in mind the whole time.  You will go far!

 7 years ago (09-02-2018)

I am a former employee and I've got to say that working here has made it very difficult to find another job that is so amazing! My coworkers were all very caring and knowledgable of the animals and just great to work with. If you are ever looking for a fun, rewarding job where you can help people with their pets and a great work environment I would definitely recommend this company!

 7 years ago (11-01-2018)

The Petsway Location I normally visit was out of a certain item so they recommended I come to this location to pick up the item. It is not nearly as nice. The front area around the registers is very cluttered and many of the fish were dead or dying. The employees were helpful and friendly, maybe they just aren't as passionate or caring about the hobby of fishkeeping as I would expect.

 7 years ago (23-01-2018)

We visit the Battlefield Rd location. Alec, Nathan, and Zack are the most helpful associates! They are always super friendly and knowledgable about all the pets and products. We can always count on these three! They are the main reason we come to petsway for our pets needs. There are lots of stores but these guys help petsway keep our business. Thanks Guys!!

 7 years ago (16-02-2018)

Our favorite pet store! We’ve had multiple questions about the care of our geckos. Nathan & other sales associates have been very knowledgeable and helpful and take time to help answer all of our questions. Thank you Petsway for your FIVE STAR service!

 7 years ago (29-12-2017)

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