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Pilot Travel Center

  1. Iowa
  2. Urbandale Subway Station

Reviews, get directions and contact details for Pilot Travel Center

Pilot Travel Center
Address: 11957 Douglas Ave, Des Moines, IA 50322, USA
Phone: (515) 276-1509
State: Iowa
City: Des Moines
Zip Code: 50322


Opening Hours

Monday: Open 24 hours
Tuesday: Open 24 hours
Wednesday: Open 24 hours
Thursday: Open 24 hours
Friday: Open 24 hours
Saturday: Open 24 hours
Sunday: Open 24 hours

Update Info

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Reviews
Unfortunately, staffing issues have caused a multitude of concerns. The store's appearance is horrible. Filthy windows, trash filled truck parking area, showers go to luke warm at best when not even busy, men's restroom is very disturbing, the layout is just disturbing overall, no brewed tea, coffee quality isn't impressive, lighting in the parking area is dim at best. Even at Subway, the cleanliness is a big concern. More importantly though is there is not a single happy faced employee in the building, simply tragic! Until things change, I've no desire to return. I've also done my part and called to the 800# to discuss all the above.....
7 years ago (27-04-2018)
Typical Pilot truck stop. They no longer have a “restaurant”. They have a subway. There are over a hundred parking spots but the back row is fenced off for a company... yet most of their drivers park out with everyone else. Which doesn’t give others room. Showers are good. Could use a few more employees.
7 years ago (26-01-2018)
Great gas prices. Bring your Good Sam card and save $ on gas. Your pilot card gives you a discount inside the store. They had Clean restrooms. They offer Fresh coffee. I always choose Pilot or Flying J gas stations when traveling. RV friendly parking lot. Great road trip snacks. Kid friendly. Downloaded the Pilot app. Overnight RV parking allowed at some centers but CALL-ahead to make a reservation first. Be considerate and Do not take up a big rig space to run into the store.
8 years ago (31-12-2017)
I love Pilots, they are generally very clean and well maintained, friendly staff and decent prices. They are always easy to fine from the highway and parking is well lit. The hot foods can be a little iffy, some hot, some cold and some old. Always check product dates as some items move faster than others. In winter weather they do an excellent job of keeping the snow of the service area. Jeff
8 years ago (21-12-2017)
The place is very popular with locals so they take up a lot of parking in the big lot. Dirty and a long walk. The economy hit this place hard and With a lot of Hispanic truck drivers, the restaurant inside closed from taco competition next door. You can get what you need here, but not a pleasant regular stop
7 years ago (30-04-2018)
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