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Dr. Othman M. Qahwash, DDS

  1. Illinois
  2. Illinois Dentist

Reviews, get directions and contact details for Dr. Othman M. Qahwash, DDS

Address: 13530 Illinois 59 #120, Plainfield, IL 60544, USA
Phone: (815) 436-1530
State: Illinois
City: Plainfield
Zip Code: 60544


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Reviews
CONSUMERS BEWARE. My wife and I were in search of a new dentist, and as much as we hoped, this is not the place for us. Once I sat in the seat, I informed them not to perform any service that wouldn't be covered by my insurance. I asked if they had any questions, not sure if they needed to clarify anything based on my insurance. "No" was the answer. About a month later I get a bill for $82. Yep you guessed it, things not covered by insurance. It's a businesses job to know, the majority of their income is based on insurance companies payments. So either they don't care, or they aren't experts. Either way, after ignoring my requests. I called in to move my appointment and was treated rudely on the phone, I said I needed to reschedule, but wanted to address my billing in person. She said I in response that she was sending me to collections. After blatantly ignoring my request, then billing me, and now instantly threaten collections rather than wait a few days to discuss this in person? What a poor way to treat a customer. After a brief call to my wife, she called them(maybe 5 minutes later) to just pay the bill, and cancel her appointment. She was put on hold for an extended period of time, and the other receptionist wouldn't take her payment. She finally talks to the woman I talked to, and made the payment. The following day I get a collection notice. The dentist seemed like a nice guy, so this isn't a lack of technical performance, but the customer service by his staff is inexcusable, and unforgivable.
11 years ago (12-07-2014)
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