Pizza Hut

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About

Making pizza great! Slices and wings at reasonable prices!!

Story

Get oven-hot pizza, fast from your local Pizza Hut in Pawtucket. Enjoy favorites like Original Pan Pizza, Breadsticks, WingStreet Wings, Hershey's Chocolate Chip Cookie, and more. For customer support please reach out to our national Pizza Hut channel at www.facebook.com/pizzahutus

Address: 1242 Newport Ave, Pawtucket, RI 02861, USA

Phone: (401) 722-4222

Website

State: Rhode Island

City: Pawtucket

Zip Code: 02861

Opening Hours

Monday: 11:00 AM – 11:00 PM
Tuesday: 11:00 AM – 11:00 PM
Wednesday: 11:00 AM – 11:00 PM
Thursday: 11:00 AM – 11:00 PM
Friday: 11:00 AM – 12:00 AM
Saturday: 11:00 AM – 12:00 AM
Sunday: 11:00 AM – 11:00 PM

Update Info

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Reviews

Pizza is delicious and fresh. Got the stuffed crust pepperoni. Love the thin crust- not so filling and the marinara sauce is tasty. Our server gave us a coupon. Thank you!. Only negative is a separate charge per topping-- adds up fast.

 7 years ago (22-02-2018)

In store deal was better than the online deal! Happy I stopped in 😄 Even got a chance to watch some basketball as I waited

 7 years ago (09-03-2018)

Pizza always comes out right. And if it isnt. They fix it no problem. Just wish they would deliver to 02860 as well..

 7 years ago (15-02-2018)

I have resisted the urge to leave a negative review for this place for a long time.  I wanted to be fair and instead just avoided them for a long time hopeful they'd get their act together by the time I tried them again.  That hasn't happened and tonight was the straw that broke the camel's back.

The customer is always right.  Apparently, no one at this location has been trained to understand that.

I hadn't been to this (or any other) Pizza Hut in almost a year because the manager on duty during my last visit gave me a bad attitude when I suggested that the customer is always right.

As this location is close to home and I am recovering from a cold, I decided to give it another chance on the evening 8/6/17. That turned out to be a big mistake. I made a point of indicating that my order was very specific. Despite this, they did not get it right the first time. They did not get it right the second time, either. And, in fact, they did not get it right the third time.  By then, it had been almost an hour after I had walked in, near closing time.

Now I understand there were issues with the computer system and the staff on hand was apologetic about that, however that is not an acceptable excuse for not executing my order correctly. It is certainly not an excuse for executing my order incorrectly on three consecutive attempts.  They just don't listen and they don't communicate well with one another to the end of getting the customer's order correct.

On the first attempt there was pepperoni on my pizza which I did not order and will not eat. On the second attempt they claimed to not cut my pizza prior to cooking but I was watching and they did. Furthermore, there was also pepperoni on the cut edges of that pizza, which I still will not eat. On the third attempt they finally got the correct non-toppings, however I had indicated to them at least two or three or four times that I wanted it very well done, that I wanted it run through the oven at least twice.  That did not happen. The pizza I eventually left with was under-done for my taste and was virtually inedible as a result. As it was a personal pan pizza, I pretty much left hungry.

The people at this store need to be retrained or fired, or the store just plain needs to be shut down.  Until something is done to improve customer service at this store and in the chain, I do not intend to return to this or any other Pizza Hut again in the foreseeable future.  It's a shame, really...in the late 80s and early 90's Pizza Hut was my favorite pizza chain.  In the intervening 25 years or so, they've really gone down the tubes.  There are no reliable pizza chains anymore (which is fine...I'd rather roll the dice and support an unknown local pizzeria, all things being equal, which is what I will do from now on).

 7 years ago (06-08-2017)

Amazing pizza and the girl I dealt with waa so beautiful and friendly. I didn't catch her name but she had black hair and worked there for a while. She was so nice and willing to answer all my questions and help me navigate the menu. All around my visit was beyond perfect. Thank you so much

 7 years ago (05-09-2017)

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